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Claims Management Associate

Company: Accenture
Location: San Antonio
Posted on: July 8, 2024

Job Description:

Location: San Antonio, TX (location non-negotiable, on-site work required 2-3 days a week)

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 743,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.

We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360 - value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 - value we create for our clients, each other, our shareholders, partners and communities. Visit us at .

The Voluntary Benefits Claims Examiner will support a large Group Insurance Business contract is responsible for the calculation of Voluntary Benefits across limited products according to Plan Provisions. Voluntary Benefits can include wellness, hospital indemnity, accident and critical illness products. This position requires the knowledge and understanding of Voluntary Benefits policies and procedures to appropriately calculate the benefits due. You will be expected to follow through timely on plans, utilize judgment, and assess risk when rendering claim decisions. Able to communicate with various constituents with limited guidance and learn and transact using the client s systems. Expected to communicate clearly concisely to influence return to work, discuss terms of the certificate, and the basis of payment nonpayment.

Responsibilities include

  • Document all claim information including phone calls and correspondence

  • Utilize effective communication to obtain information both verbally and in writing and provide information to the claimant and employer

  • Ability to apply plan provisions understand the needs of the clients

  • Expected to adhere to client Service Level Agreements and department s product s key performance requirements and any reporting

  • Able to utilize strong organizational skills to manage multiple priorities while working under tight time constraints, possess the ability to work through ambiguity, and work effectively with various vendors with strong interpersonal skills

  • Willing to support special internal functional projects and ad hoc requests as required.

  • Able to work cohesively with Subject Matter experts to support the day to day tasks, able to anticipate, identify, and resolve complex issues problems.

  • Able to communicate risks issues to supervisor and help with the resolution, as needed

  • Provide exceptional customer service either over the phone or through email

  • Able to provide leadership updates progress reports

    Basic Qualifications

    Minimum of 6 months experience in Medical Insurance Claims Processing or Medical coding/billing

    Minimum of 1 year experience in a contact center/call center

    Preferred Qualifications

    Group Life Disability Voluntary Claims experience

    Bachelor's Degree

    NY Adjustor License

    Proficiency in Windows environment, including Word and Excel

    Strong mathematical skills

    Professional Skills

    Strong written and verbal communications required

    Detailed oriented with strong time management skills

    Work hour flexibility 7 am to 7 pm CST

    Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Maryland, New York or Washington as set forth below.

    We accept applications on an on-going basis and there is no fixed deadline to apply.

    Information on benefits is here.

    Role Location Hourly Salary Range

    California $19.33 to $35.00

    Colorado $19.33 to $30.24

    District of Columbia $20.58 to $32.16

    New York $17.88 to $35.00

    Maryland $17.88 to $27.98

    Washington $20.58 to $32.16

    What We Believe

    We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

    Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

    Equal Employment Opportunity Statement

    Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement .

    Requesting An Accommodation

    Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

    If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

    Other Employment Statements

    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, San Antonio , Claims Management Associate, Executive , San Antonio, Texas

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