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Incident Manager Senior

Company: USAA
Location: San Antonio
Posted on: July 15, 2019

Job Description:

Purpose of Job\"
Conducts 24 hours a day, 7 days a week, 365 days a year international monitoring and analysis for potential incidents involving company brand, property or work sites, technology outages, employee health and safety, service providers, or severe weather. Provides end-to-end management of incidents to include performing incident triage, documentation, categorization, prioritization, alerting, reporting and After-Action Review activities
\"Job Requirements

  • Responsible for facilitating training to team members.
  • Manages and drives complex triage, categorization, prioritization, and alerting of work assignments and problem resolution to support the integrated team or the broader enterprise. Responsible for the facilitation of Post Incident Response (After-Action Review).
  • Serves as a mentor to peers and team members for assigned area of responsibility.
  • Facilitates monitoring and analysis for all incidents potentially impacting USAA employees, assets, business or brand.
  • Executes recalls of staff as directed.
  • Performs critical business operations or systems applications processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of production incidents.
  • Manages internal communications during major incidents to all key internal stakeholders. Exercises judgment and decides when to recall senior staff.
  • Provides analysis and insight to management on various issues to include review and assessment of operational analytics.
  • Owns and drives incident management calls with senior leadership to remediate incidents involving impact to the Enterprise in an expeditious manner.
  • Works with the management team to ensure incident management plans, processes, and procedures are aligned to latest industry standards.Preferred Experience:
    • 2 years+ Claims Catastrophe or Logistics experience.
    • Military Service.
    • Demonstrated excellence in written communication skills, including marketing, business and persuasive writing.
    • Experience with coordinating large efforts across multiple organizations, internal stakeholders and external partners.
    • Demonstrated ability to succeed in fast paced situations.
    • Experience communicating with senior leaders.*Qualifications may warrant placement in a different job level*When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.Relocation assistance is not available for this position.For Internal Candidates:Must complete 12 months in current position (from date of hire or date of placement), or must have manager s approval prior to posting.Last day for internal candidates to apply to the opening is 07/17/19 by 11:59 pm CST time.

Keywords: USAA, San Antonio , Incident Manager Senior, Executive , San Antonio, Texas

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