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Operations Manager - San Antonio

Company: Sonder
Location: San Antonio
Posted on: August 18, 2019

Job Description:

With thousands of beautiful spaces built for travel and life, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent, experience. And with 24/7 on-demand service, crisp linens, and over 200 other quality standards, we're taking stay further for guests all around the world.

Sonder started a little over five years ago, and now has thousands of spaces in major cities across the globe.

The Operations Manager oversees all aspects of hospitality operations. You will be responsible for ensuring that guest issues are resolved, guest needs are met, and that every Sonder meets brand standards of functionality and cleanliness. You will develop relationships with housekeeping companies and other vendors, as well as manage a team of hourly hospitality agents to meet these goals. In this role, there will be great opportunities for extraordinary personal and professional growth.

What You'll Do:

  • Work on team building, process development, and creating scalable procedures as we look to grow to thousands of apartments ready for and occupied by guests
  • Manage a world-class operations team of hospitality leads and agents
  • Triage and find creative solutions for customer requests and issues
  • Drive down costs, constantly improve processes, while maintaining Sonder quality and always putting our customer first
  • Participate in cross-functional collaboration to drive ongoing operational strategies and processes
  • Manage relationships with third-party vendors (housekeeping, maintenance, etc)
  • Train housekeeping partners to maintain Sonder standards and utilize Sonder tools; audit partner performance to ensure standards are continually met
  • Manage city inventory of linens, terry, and consumables
  • Roll out company-wide initiatives to improve guest stays and processes

    What We're Looking For:

    • 5-10 years of professional experience, ideally in an early/mid-stage startup with an operational focus
    • Significant project/team management experience is required; hospitality or consulting experience is a plus
    • A proven ability to handle ambiguity in the absence of defined systems and processes - this is what you will be building!
    • Strong analytical and problem-solving skills put to use in a fast-paced environment
    • Excellent oral and written communication skills, including the ability to identify and convey critical information to stakeholders quickly and precisely
    • A professional presence when interacting with senior management, external clients, and vendors
    • A consummate team player who cultivates a positive culture, coaches the team, and is comfortable managing up and down
    • A creative thinker who challenges assumptions
    • Proficiency with Google Suite; experience with project management applications a plus
    • Past experience with early/mid stage startups, procurement, logistics or supply chain a plus
    • A strong desire to promote hospitality in all aspects of work and life
    • Bachelor's degree required

      What We Offer:

      • Competitive salary
      • Generous stock option plan
      • Medical, dental and vision insurance
      • Unlimited vacation
      • Annual free credits and discounts to stay in Sonders
      • Free lunches, snacks, and monthly events sponsored by Sonder

        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Sonder, San Antonio , Operations Manager - San Antonio, Executive , San Antonio, Texas

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