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Certified ITIL Services Manager

Company: 22nd Century Technologies, Inc.
Location: Austin
Posted on: August 19, 2019

Job Description:

Job Title Certified ITIL Services Manager Location Austin, TX- 78751 Duration Long Term Certification Required ITIL certified Description Management, Service Desk and Configuration Management Provide oversight of TIERS DCS Service Management activities, including Change Incident Request Problem Management, Service Desk and Configuration Management Roles Responsibilities Responsible for Service Management process development, outreach and monitoring Monitor and report on SLA compliance Manage Continual Service improvement activities Oversee ITSM support, Asset management and Command and Control support and major incident management, escalation and communication Required Qualification Knowledge of Client programs, and the related laws and regulations Required Experience 5 years of experience in performing ITIL Services Management on various project of similar size Public sector experience Experience in providing oversight of Service Management activities, including Change Incident Request Problem Experience in monitoring and reporting on SLA compliance Experience in managing continual service improvement activities Experience in overseeing ITSM support, asset management and command and control support and major incident management, escalation and communication Required Skills Skilled in working with service management process development, outreach and monitoring About our Company - 22nd Century Technologies is a business enterprise that supports demanding staffing programs for Corporations and State and Local Government Agencies. Its journey began in 1997 by supporting large Federal contracts which nudged us in the direction of creating large candidate pools across the country. Over the last 20 years, we have built a strong business model that is carefully constructed to deliver on multiple facets. We have proven past performance of providing services that exceed our clients' expectations. Today 22nd Century technologies supports clients in all 50 states and has grown to be a company that is trusted and sought for providing a complex mix of workforce solutions. With a firm grip on the entire spectrum of staffing solutions, we have placed more than 500,000 skilled resources and delivered 15 million+ man-hours. 22nd Century Technologies is an Equal Opportunity Employer" and US Citizens all other parties authorized to work in the US are encouraged to apply."

Keywords: 22nd Century Technologies, Inc., San Antonio , Certified ITIL Services Manager, Executive , Austin, Texas

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