Company: Konecranes Inc
Location: San Antonio
Posted on: October 13, 2019
Konecranes IncEqual Opportunity Employer Minorities/Women/Protected
Veterans/Disabled/Other Protected CategoryCountry: United
StatesLocation: San Antonio, TX, USLocation details: Central Texas:
San Antonio & Corpus ChristiEmployment type: Undefined termCountry:
United States (US)
Location: San Antonio, Texas (US-TX)
Location details:Central Texas: San Antonio & Corpus Christi
At Konecranes, we believe that great customer experience is built
on the people behind the Konecranes name - people committed to
providing our customers with lifting equipment and services that
lift their businesses. Everything we do, we do with passion and
drive. This is what makes Konecranes a unique place to work.
Provide leadership and direct all operational field activities and
resources including safety, customer satisfaction, focus on
operations, participate in quoting/estimating, labor and resource
planning, field operative productivity, material
requisition/preparation, vehicle and equipment management, service
request execution and project management.
- Maintain the current customer base. Support service quotations
for repairs and inspections, scope and estimate projects in a
timely manner, following established guidelines. Provide project
management support and field supervision for major projects.
Prepare supporting documentation and reports in a timely, complete
and accurate manner.
- Direct and assist Service & Maintenance Planners with the
planning and scheduling of service work for the existing service
workforce, as needed. Ensure all open orders are scheduled or
tentatively planned on the dispatch board. Ensure effective use of
operative labor, maximizing direct labor in accordance with company
- Provide managerial support to the technician workforce. Address
performance issues, documenting as required. Review serious
employment matters with Branch or District Manager prior to taking
- Resolve customer complaints, within established guidelines, to
the satisfaction of the customer and in the best interest of the
company. Any unresolved issues should be quickly elevated to the
next level of management for prompt resolution.
- Ensure strict compliance with all requirements of the Agreement
Renewal Retention policy. Oversee the Agreement renewal process to
ensure customer needs are met in a timely manner and opportunities
are not lost. Refer non-renewals to the appropriate sale resource.
Prepare and submit monthly report of activity. Establish and
maintain on-going communications with the Service Sales
Representative to address issues related to the customer base.
Continue customer satisfaction to ensure customer retention.
- Oversee routine changes to the open orders, as needed. Ensure
open orders report reflects the current status of any active
- Ensure time entry and expense reports are complete, accurate
and approved according to company guidelines and that hours are
allocated to the appropriate job and are properly classified.
- Ensure quality control program is administered in accordance
with company policy.
- Participate in monthly Rush Reporting process.
- Monitor and coordinate the maintenance of company equipment and
assets to ensure they are in proper condition and good working
- Ensure branch employees receive appropriate levels of training.
Coordinate training requirements and schedule with Branch Manager,
District management and within budgeted guidelines.
- Follow all established safety rules and procedures, including
those established by the customer.
- Other duties as assigned by supervisor.
EDUCATION: Technical Associate's degree or equivalent required.
Bachelor's degree preferred.
EXPERIENCE: 2-3 years' experience in a technical/support role.
Familiarity with overhead cranes and their component parts desired.
Prior supervisory and/or leadership experience preferred.
OTHER REQUIREMENTS: Must have and maintain a safe driving record,
including a valid driver's license. Must be customer-oriented, have
well-developed interpersonal, communication and PC skills and be
able to prioritize tasks.
- Fluency in Siebel both office and SLIM
- Technical fluency "crane brain"
- Some level of business acumen - profit/loss mentality
*KC #MONUS #CBUS #NXT
Konecranes is a world-leading group of Lifting Businesses?, serving
a broad range of customers. We are truly a global company with
16,000 employees at 600 locations in 50 countries. For over 80
years, we have been dedicated to improving the efficiency and
performance of businesses in all types of industries. We believe
that sustainable growth is a result of a strong responsible
performance. . PI114360627
Konecranes is a global leader in the manufacturing and service of
industrial overhead cranes and lifting equipment. For over 80
years, we've been dedicated to improving safety and productivity of
businesses in all types of industries, including manufacturing and
process industries, nuclear and renewable energy, shipyards, ports
and terminals. Our strength comes from our continuous commitment to
provide equipment and service that people can trust, accompanied by
innovative technologies designed to improve performance,
reliability and safety in every part of business operations that
involve heavy lifting.
Keywords: Konecranes Inc, San Antonio , Service Manager, Executive , San Antonio, Texas
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