Supervisory Medical Support Assistant

Company: Veterans Health Administration
Location: San Antonio
Posted on: April 9, 2021

Job Description:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/09/2021.
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education One year above high school; OR, Experience/Education Combination Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation). Preferred Experience: 1 Year work experience scheduling medical appointments 1 Year work experience auditing appointments Experience training and orienting Medical Support Assistants 1 Year experience performing competency assessments on schedulers Experience resolving customer/patient complaints Experience collaborating with clinical staff Grade Determinations: Supervisory Medical Support Assistant, GS-7 Experience. One year of experience equivalent to the GS-6 grade level (leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting). Examples of specialized experience would typically include, but are not limited to: assigning and evaluating the work of subordinate MSA staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved clinic operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Demonstrated Knowledge, Skills, and Abilities: 1. Ability to provide the full range of administrative and supervisory duties [in a patient support setting,] which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements]
2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with [internal and external customers] to ensure quality/continuity of care and ensure compliance with established policies and regulations.
3. Ability to provide briefings, orientations, staff development, and [training related to administrative functions in a patient support setting]
4. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities. References: VA Handbook 5005/117 Part II Appendix G45, Medical Support Assistant Qualification Standard-GS-0679, dated August 1, 2019. The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is GS-07. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunction with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.

Keywords: Veterans Health Administration, San Antonio , Supervisory Medical Support Assistant, Healthcare , San Antonio, Texas