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Medical Case Specialist I

Company: QTC Management, Inc.
Location: Moore
Posted on: November 27, 2022

Job Description:

Who is QTC Management Inc.?
QTC is the nation's largest provider of disability and occupational health examination services. We are PASSIONATE about our country's veterans, UNITED as a team and INSPIRED to make a difference. To provide high-quality, timely, and customer-focused medical examination service solutions, we honor our core values of integrity, innovation, agility, collaboration, inclusion and commitment. We celebrate diverse thinking and welcome contributions from all.
What part would you play in this role?
As a Medical Case Specialist I, you will be the first line of communication working closely with Veterans to ensure appointments are scheduled timely. You will provide internal and external support to stakeholders by providing detailed information.
Job Summary:
Under limited supervision, performs a variety of activities in support of a specific project/business/technical unit. Gathers, collects, records, tracks and verifies data and information from multiple sources. Uses software for functional area to schedule appointments and document in the case management systems. Compiles and generate reports, statistics, timelines, tables, graphs, correspondence and presentations. Provides data and information to others on functional unit processes and procedures. Delivers exceptional customer service at all customer touch points.
Typical Day:


  • Mon - Fri: 8:00am - 4:30pm CDT
  • Positions are located -ONSITE -at our -San Antonio, TX -location.

    Pay and Benefits:
    Starting pay: $ 16.15 per hour
    Essential Duties and Responsibilities: -

    • Answer phones from automated call distribution system
    • Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran's Administration
    • Verify appropriate CPT and CLIN codes are assigned to each case
    • Communicate directly with claimants and providers
    • Obtain medical history for specific conditions
    • Determine appropriate examinations, tests and specialists required for each case
    • Schedule appointments for examinees including follow-up appointments and rescheduled appointments
    • Ensure all examinees and providers receive necessary documentation
    • Confirm consultative reports and diagnostic test results are received in a timely manner
    • Meet or exceed contract timeliness guidelines in both the scheduling and case management systems
    • Other projects and duties as assigned

      -Competencies:

      • Proven ability to plan and organize work load
      • Ability to manage competing priorities in a fast paced work environment
      • Good follow through skills
      • Must possess the ability and flexibility to work early morning, evening, and/or weekend shifts

        Education and/or Experience:


        • High School diploma, or equivalent (GED) or 2 years of additional relevant experience in lieu of diploma/GED

        • 0 to 1 year of related experience
        • healthcare experience preferred
        • Experience with electronic medical scheduling and case management software
        • Experience with medical coding and knowledge of medical terminology
        • Strong computer skills at intermediate level
        • Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

          This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
          -QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.
          -
          #CNTExperienceRequired
          • Less than 1 year(s): Experience in healthcare, medical, or insurance related industriesPreferred
            • Direct healthcare experience in medical case management or quality assurance to include the review of complex multi-focal medical reports for quality, clarity, thoroughness and insightful medical explanation
            • Experience with electronic medical scheduling and case management software EducationRequired
              • High School Diploma or better
              • GED or betterLicenses & CertificationsPreferred
                • Medical Assistant
                • Certified Medical Coder
                • Certified Nursing AsstSkillsRequired
                  • Customer Service
                  • Written Communication
                  • Verbal Communication
                  • Computer LiteracyPreferred
                    • Problem Solving
                    • Medical Documentation
                    • Multi-line phone
                    • MS Office
                    • Medical Scheduling Software
                    • Medical Terminology
                    • Medical Data Entry
                    • Electronic Medical RecordsBehaviorsPreferred
                      • Enthusiastic: Shows intense and eager enjoyment and interest
                      • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
                      • Team Player: Works well as a member of a group
                      • Innovative: Consistently introduces new ideas and demonstrates original thinkingMotivationsPreferred
                        • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
                        • Goal Completion: Inspired to perform well by the completion of tasks
                        • Job Security: Inspired to perform well by the knowledge that your job is safe
                        • Growth Opportunities: Inspired to perform well by the chance to take on more responsibilityEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: QTC Management, Inc., San Antonio , Medical Case Specialist I, Healthcare , Moore, Texas

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