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Healthcare Customer Advocate up to $ 16.50 an hour for Full Time!

Company: Carenet Healthcare
Location: San Antonio
Posted on: May 27, 2023

Job Description:

** Healthcare Customer Advocate up to $ 16.50 an hour for Full Time!****Job Category****:** Operations - Non-Exempt **Requisition Number****:** HEALT001834 Showing 1 location **Job Details****Description****As a Healthcare Customer Advocate, you will:*** Answer incoming calls and professionally respond to inquiries* Provide guidance on open enrollment questions, issues and benefit options* Compare benefits during open enrollment and special enrollment periods* Help patients navigate their benefit choices and options for all types of medical needs (surgery, lab needs, specialist visits, etc.)* Leverage your understanding of coinsurances, copays, deductibles, authorization requirements and more* Field questions related to all types of benefit plans, including:* HMO, PPO, EPO* Health Savings Accounts/Flexible Spending Accounts* Coordination of Benefits and understanding primary and secondary plans* COBRA* Medicare Part A, B and D* Medicare replacement plans* Government programs and resources* Legislation and mandates* Fully insured and self-insured plans**Qualifications**:* High school degree or GED required* Minimum of 6 months in healthcare or benefit experience required* Basic knowledge of MS Excel and Word* Previous benefits experience preferred* Strong communication skills and phone etiquette* Strong ability to explain complex issues to patients, consumers, health plan members* Strong problem-solving and resolution skills* Highly effective listening skills**Qualifications****Skills****Behaviors****:** **Motivations****:** **Education****Experience****Licenses & Certifications**

Keywords: Carenet Healthcare, San Antonio , Healthcare Customer Advocate up to $ 16.50 an hour for Full Time!, Healthcare , San Antonio, Texas

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