Contract Healthcare CSR

Company: Aston Carter
Location: San Antonio
Posted on: May 27, 2023

Job Description:

Description:

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  Inbound and outbound phone calls from Reservists in all 50 states assisting with any questions and concerns
  
  
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  Rescheduling and canceling appointments
  
  
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  Provides clients with customer service by determining call requirements, responding to inquiries, resolving customer issues and fulfilling customer requests
  
  
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  Triages customer needs to include verification of demographics, appointment inquires, and mileage check inquires
  
  
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  Clarifies customer inquiries by researching, locating, and providing information to the appropriate entities
  
  
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  Resolves customer concerns and appropriately escalates any unresolved matters in a timely manner to the next appropriate department or level
  
  
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  Promotes electronic communication services by recognizing opportunities to utilize advanced case management technology
  
  
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  Accurately documents all call information in case management system according to standard operating procedures
  
  
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  Efficiently utilizes tools and available resources such as: ECW, UCM, examinee portal, and other tools as necessary
  
  
  Skills:
  call center, call volume, inbound and outbound calls, inbound call center, inbound/outbound calls, outbound calls, outbound call center, call center experience, Customer service call center, customer support, inbound call, call center customer service, call center environment
  Additional Skills & Qualifications:
  Education and/or Experience: (includes certificate & licenses)
  
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    High School diploma, or equivalent (GED)
    
    
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    1 to 4 year of experience in a healthcare call center
    
    
    Experience Level:
    Expert Level
    About Aston Carter:
    Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
    At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
    Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, San Antonio , Contract Healthcare CSR, Healthcare , San Antonio, Texas