Ambulatory Service Representative - Specialty Neurosurgery
Company: CHRISTUS Health
Location: San Antonio
Posted on: January 17, 2026
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Job Description:
Description Summary: Performs a variety of complex
administrative duties for patients in need of routine and/or urgent
appointments, medical procedures, tests, and associated ancillary
services in an ambulatory in/outpatient setting. Assess patients’
needs, including but not limited to, financial counseling,
interpreter services, social services and refers to appropriate
person or area. Alerts providers to emergent patient care needs.
CHRISTUS Santa Rosa Hospital - Westover Hills (CSRH-WH) is a
150-bed hospital serving the fastest growing area of San Antonio.
Specialized care includes orthopedic and surgical services, ICU,
women’s services, a newborn nursery, comprehensive cardiovascular
care from diagnostics to open heart surgery, vascular lab, sleep
center, emergency services, the CHRISTUS Weight Loss Institute,
wound care, rehabilitation, and more. The campus also boasts an
Outpatient Imaging Center and three medical plazas, one of which
houses our CHRISTUS Santa Rosa Family Medicine Residency Program
and CHRISTUS Santa Rosa Family Health Center. Responsibilities:
Receives and directs phone calls from patients and physician
offices Schedules patients for treatment by multiple providers and
treatment areas, and arranges a variety of associated tests and
procedures according to established guidelines and specific
criteria Prioritizes appointments in a manner that fosters optimum
patient care, efficient utilization of physician’s clinical staff,
as well as equipment and facilities Handles urgent patient care
calls and may alert providers to emergent patient care symptoms and
concerns Schedules urgent care appointments as needed and directed
by physician Greets patients for scheduled and/or urgent care
appointments and procedures Confirms and verifies patient
demographic and insurance information Collect co-payments from
patients upon arrival when applicable Obtains signatures of consent
from patient/guardian for treatment authorization and
insurance/billing information Collaborates with insurers to obtain
patients’ prior-authorizations for procedures and tests as needed
Follows guidelines established by insurers to ensure that
pre-authorization, pre-certification, and physician referrals for
treatment are obtained prior to patient visits. Verifies
eligibility for procedures or tests from various health care
institutions Reviews and audits billing discrepancy reports and
research errors for resolution Maintains accurate and timely
records, logs, charges, files, and other related information as
required Performs a variety of related administrative and clerical
duties, such as retrieving files and other records, faxing,
collating, data entry, and relaying messages to physicians,
residents and staff Prepares special reports or spreadsheets for
physicians as requested Complies with established departmental
policies, procedures and objectives Complies with all health and
safety regulations and requirements Contributes in maintaining a
respectful environment of professionalism, tolerance, and
acceptance toward all employees, patients and visitors Performs
other duties as required. Requirements: Education/Skills High
School Diploma or GED Proficient in software and computer systems
Knowledgeable of business office terminology / procedures Ability
to multi task and work under stressful situation Effective written
and verbal communication skills Experience 1 year of customer
service experience required Experience with medical office
terminology preferred Licenses, Registrations, or Certifications
None Work Schedule: 8AM - 5PM Monday-Friday Work Type: Full
Time
Keywords: CHRISTUS Health, San Antonio , Ambulatory Service Representative - Specialty Neurosurgery, Healthcare , San Antonio, Texas
