HME Operations Manager

Company: IQ Clarity
Location: Austin
Posted on: February 13, 2026

Job Description:

Job Description Job Description The HME Operations Manager is responsible for overseeing daily operations and leading a team of HME Specialists to ensure patients receive reliable, high-quality service. This role focuses on strengthening operational workflows, addressing complex patient issues, and aligning teams across home medical equipment and home health care to deliver a consistent experience. Key Responsibilities Manage, mentor, and develop a team of HME/DME Specialists through structured training, coaching, and performance management. Provide regular operational updates to the Executive Director, including performance metrics, trends, and improvement opportunities. Work cross-functionally with warehouse, inventory, billing, and accounting teams to maintain smooth operations and timely equipment delivery across multiple sites. Evaluate product needs and oversee ordering of new HME equipment based on patient feedback, clinical requirements, and business demand. Serve as the primary point of escalation for patient concerns, ensuring timely resolution and reinforcing service standards with the team. Partner with finance and executive leadership on budgeting, staffing plans, and resource allocation. Track daily, monthly, and quarterly performance indicators to ensure service levels and patient satisfaction targets are achieved. Analyze NPS and satisfaction data to identify inefficiencies and implement process improvements. Create, document, and continuously improve operational policies and procedures. Promote accountability, professionalism, and ethical leadership across the department. Ideal Candidate Profile Self-directed leader who thrives in fast-growing, mission-focused environments. Patient-focused professional who approaches challenges with empathy and urgency. Strong people manager with the ability to anticipate issues and guide teams through change. Data-driven operator who takes responsibility for results and continuous improvement. Team-oriented leader who values transparency, learning, and long-term growth. Qualifications 5 years of experience leading operations and managing teams, including direct oversight of 15 employees. Background in healthcare operations; experience with DME/HME strongly preferred. Demonstrated ability to manage budgets, staffing models, and operational targets. Comfortable presenting operational insights to senior and executive leadership. Experience with systems such as Brightree, Salesforce, and Microsoft Office tools. Hands-on leader with a practical, problem-solving mindset and experience scaling processes.

Keywords: IQ Clarity, San Antonio , HME Operations Manager, Healthcare , Austin, Texas