Call Center EAP Agent
Company: QTC Management, Inc.
Location: Schertz
Posted on: March 1, 2026
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Job Description:
Do you crave a career that truly makes an impact in people’s
lives? Do you thrive on problem-solving and finding solutions? Join
a dedicated, tight-knit team that creates an immediate and
meaningful impact every day. Leidos QTC Health Services is seeking
Call Center EAP Agents who are responsible for delivering
confidential support, consultation, education, and referral
services to individuals seeking assistance with behavioral health
and work/life concerns. This role provides professional guidance
across a broad range of personal and workplace challenges while
ensuring high-quality service delivery and adherence to established
standards. Primary Responsibilities: Provide telephonic and
chat-based support in a high-volume, 24/7 contact center
environment. Conduct comprehensive assessments to identify
participant needs related to Employee Assistance Program (EAP) and
work/life services. Offer consultation and resource referrals for
areas including childcare, parenting, eldercare, education, legal
and financial matters, employment concerns, emotional well-being,
relationship challenges, short-term problem resolution, health and
wellness, and specialty services. Assess risk, respond to crisis
situations, and provide appropriate intervention and de-escalation.
Identify high-risk cases and facilitate referrals to appropriate
community or clinical resources. Accurately document cases in
accordance with organizational policies and professional standards.
Conduct follow-up outreach and complete mandated reporting as
required. Research and provide tailored referrals, tools, and
educational materials. Support special projects and additional
duties as assigned based on business needs. Required
Qualifications: Master’s degree from an accredited graduate program
in a behavioral health–related field (e.g., social work,
psychology, marriage and family therapy, counseling, or related
discipline). Minimum of one year of related professional
experience, preferably within an Employee Assistance Program or
similar behavioral health setting. Demonstrated experience in
counseling, social work, or mental health services. Ability to
successfully pass all required background investigations and meet
credentialing requirements, including verifying licensure,
certifications, education, work history, and payer-specific
documentation. Knowledge of mandated reporting requirements related
to child and elder abuse. Ability to maintain a private, secure,
and confidential remote workspace with reliable high-speed wired
internet access. Preferred Qualifications: Strong customer service
and communication skills. Strong typing, electronic documentation,
and research skills. Proficiency with Microsoft Office applications
and web-based research tools. Ability to navigate multiple systems
simultaneously while engaging with participants. About Leidos QTC
Health Services Leidos QTC Health Services collaborates closely
with government and non-government customers to address current and
future program needs within the health services domain. We
specialize in disability-focused medical examinations, independent
medical exams and review services, occupational health services,
diagnostic testing, and case management solutions. As innovators,
we focus on advancing technologies that improve service delivery,
with a particular emphasis on enhancing accessibility for examinees
in rural communities. With a proven track record of continuous
improvement and steady growth, we now handle over 2 million
appointments annually. Visit www.qtcm.com for more information.
Compensation and Benefits Pay and benefits are fundamental to any
career decision. That's why we craft compensation packages that
reflect the importance of the work we do for our customers. As a
result, we offer meaningful and engaging careers to support you and
your career goals, all while nurturing a healthy work-life balance.
Employment benefits include competitive compensation, Health and
Wellness programs, Income Protection, Paid Leave and Retirement.
More details are available here. This role may fall under the
Service Contract Act (SCA), a federal law which provides for a U.S.
Department of Labor-prescribed minimum prevailing rate of pay and
certain benefit levels. Where appropriate, Company-provided benefit
plans such as comprehensive leave, holiday, medical, dental, life,
accident, disability coverages, retirement plan contributions, and
other health and welfare benefits and payments are utilized to meet
these obligations. Commitment to Non-Discrimination All qualified
applicants will receive consideration for employment without regard
to sex, race, ethnicity, age, national origin, citizenship,
religion, physical or mental disability, medical condition, genetic
information, pregnancy, family structure, marital status, ancestry,
domestic partner status, sexual orientation, gender identity or
expression, veteran or military status, or any other basis
prohibited by law. Leidos QTC Health Services will also consider
for employment qualified applicants with criminal histories
consistent with relevant laws. Equal Opportunity Employer/Protected
Veterans/Individuals with Disabilities This employer is required to
notify all applicants of their rights pursuant to federal
employment laws. For further information, please review the Know
Your Rights notice from the Department of Labor.
Keywords: QTC Management, Inc., San Antonio , Call Center EAP Agent, Healthcare , Schertz, Texas
