Practice Operations Lead - Orthopedic
Company: Christus Health
Location: San Antonio
Posted on: April 5, 2026
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Job Description:
Description CHRISTUS Santa Rosa is proud to bring more than 145
years of Catholic, faith-based, health care excellence to Alamo
Heights, an area known for its rich history and quality.
Overlooking the Quarry Golf Course, the 36-bed short stay surgical
hospital provides state-of-the-art technology including electronic
medical records complemented by highly specialized services,
physicians, and clinical care teams. Summary: This position is
responsible for coordinating the referral/authorization of the
clinic and assisting the Director in the operational performance of
the Hospital Outpatient Department (HOPD). This includes but is not
limited to: obtaining authorizations for all patient services,
answering phones, making appointments, chart creation, and filing,
assisting patients with payment arrangements and insurances related
issues. Responsibilities: Obtains authorizations for clinic visits,
clinic procedures, and minor surgeries. Calls to obtain patient’s
diagnostic codes from other sites as needed. Handles payment
transactions to include balancing at the end of the day. Enters
referral/authorization information appropriately and completely as
needed. Contacts patients to resolve appointments, authorizations
and payment difficulties or arrange satisfactory payment plans.
Aids patients to improve customer service. Coordinates resolution
of problems with PCP offices and Imaging Facilities and ensures
compliance with regulations and standards. Facilitates the flow of
information between individuals, departments, physicians and
leadership to progress toward organizational goals and achieve
timely solutions to problems. Assists Management in ensuring the
compliance of Joint Commission guidelines and National Patient
Safety Goals. Serves as a liaison between patients, Associates,
staff, and providers. Maintains effective and respectful
communication with providers, patients, Associates, and staff.
Works with staff and providers to ensure quality patient care and
services are provided. Ensures patient safety at all times.
Maintains strict confidentiality. Follows CHRISTUS and Federal
guidelines related to HIPAA, designed to prevent or detect
unauthorized disclosure of Protected Health Information (PHI). Uses
oral and written communication skills to effectively convey ideas
in a clear, positive manner that is consistent with the CHRISTUS
Mission. Maintains established CHRISTUS policies, procedures,
objectives, quality assurance, safety, and environmental and
infection control protocols. Performs other job responsibilities as
assigned in a manner consistent with the CHRISTUS Mission and Code
of Ethics and is supportive of CHRISTUS’ cultural diversity
objectives. Supports and adheres to the Service Guarantee and
strives for ever-improved patient satisfaction. Requirements:
Education/Skills High School diploma or GED required Must have
experience in medical financial reimbursement, billing and
collections Must have knowledge of CPT and ICD10 coding Must have
ability to work independently and exercise good judgment Must have
strong interpersonal and communication skills Must have prior
experience working with PCs, scanning, faxes and multi-line phone
systems Bilingual (Spanish/English) preferred Experience Two years
of experience in a medical office, in a patient access position,
performing medical billing/collections, or other comparable
position in a medical setting required. Licenses, Registrations, or
Certifications None Work Schedule: 8AM - 5PM Monday-Friday Work
Type: Full Time
Keywords: Christus Health, San Antonio , Practice Operations Lead - Orthopedic, Healthcare , San Antonio, Texas
