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HealthCare Call Center Agent (Inbound PL)

Company: Conduent
Location: San Antonio
Posted on: September 14, 2018

Job Description:

Description Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com. Do you enjoy helping others? Are you looking for a company with great benefits and monetary incentives? We want to hear from you Job Description As a Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts. Your responsibilities will include, but are not limited to the following: Ability to navigate through multiple computer applications with speed and accuracy. Ability to work with customers to resolve inquiries. Provide troubleshooting assistance to customers Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Maintain a high level of world class customer service/professionalism to a wide range of customers. Recommend products that best suit the customer. Ability to read and interpret documents. Benefits, Benefits and More Benefits Full Time Employment Medical, Dental, Vision, & 401k plans Educational assistance Paid Time Off Fun working environment Company discounts Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more Qualifications Successful candidate for this position will have: Six months experience in providing customer service either via phone or in person Ability to type (WPM vary based on Client Requirements) Maintain a positive environment, working with co-workers and customers within a diverse culture. Excellent telephone manner and listening skills. The ability to relate to customers in a professional and courteous manner. The ability to work in a team environment. The ability to work under pressure. The ability to sit for long periods of time. Excellent attention to detail and multi-tasking ability. Self-motivation to work under his/her own initiative. Must pass drug test and state, federal and criminal background check Must have High School diploma or general education degree (GED). Must be at least 18 years of age or older If this describes you, then apply online today Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the Submit button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Keywords: Conduent, San Antonio, HealthCare Call Center Agent (Inbound PL), Healthcare, San Antonio, Texas

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