Customer Service Rep! $13.50 HR - CEC San Antonio - (19169365)
Company: Marriott International, Inc.
Location: San Antonio
Posted on: December 5, 2019
Here's To Your Journey with Reservation Center Marriott
International is the world's largest hotel company, with more
brands, more hotels and more opportunities for associates to grow
and succeed. We believe a great career is a journey of discovery
and exploration. So, we ask, where will your journey take you? The
CEC San Antonio, located at 17319 San Pedro Ave - Ste 400, San
Antonio, Texas, 78232 is currently hiring a Customer Service Rep!
$13.50 HR. Responsibilities include: Serve guests from around the
world as they embark on their travel journey. Create an effortless
experience and build raving brand fans by answering questions about
property facilities, services, and room accommodations to support
our overall vision to be the world's favorite travel company.
Handle incoming contacts for a variety of Marriott brands and
assist customers with their booking needs or questions through
preferred channels including voice, email, and chat.
Responsibilities include processing reservation requests and
support of basic loyalty and customer care requests. This role will
identify guest reservation needs and follow sales techniques to
maximize revenue. Ensure compliance with policies and procedures
for special booking rules and requests, loyalty guidelines and case
management. Provide customer support through assistance and
guidance in issue resolution, and an open communication with
Marriott properties, related company contacts, and third parties.
Follow all company policies and procedures; ensure personal
appearance are clean and professional; maintain confidentiality of
proprietary information; protect company assets; protect the
privacy and security of guests and coworkers. Welcome and
acknowledge all guests according to company standards; anticipate
and address guests' service needs; assist individuals with
disabilities; thank guests with genuine appreciation. Speak with
others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; support team to reach common goals;
listen and respond appropriately to the concerns of other
employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? - Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Inc., San Antonio , Customer Service Rep! $13.50 HR - CEC San Antonio - (19169365), Hospitality & Tourism , San Antonio, Texas
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