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Online Customer Service Representative

Company: International Bancshares Corp
Location: San Antonio
Posted on: November 22, 2021

Job Description:

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time Department: 1140 Call Center Job Summary: The Customer Service Online Representative is responsible for assisting customers with the online site. The position interacts with a high volume of customers providing information in response to inquiries about IBC products and services. Job Description: ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. * Provide service and support to on-line customers. Utilize technical aids, emails, phone contact and branch support as vehicles to communicate. * Account Maintenance. * Assist with funds transferring. * Other duties as assigned. SKILLS * Bilingual in Spanish and English * Active Listening * Active Learning * Critical Thinking * Negotiation * Persuasion * Service Orientation * Speaking * Social Perceptiveness * Time Management * Ability to navigate easily on a computer with multiple applications EDUCATION * High School diploma or GED * 6 months of customer service experience preferred

Keywords: International Bancshares Corp, San Antonio , Online Customer Service Representative, Hospitality & Tourism , San Antonio, Texas

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