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Client Experience & Customer Service Representative - Entry Level

Company: Hiring Immediately!
Location: San Antonio
Posted on: November 22, 2021

Job Description:

Do relationships matter to you? Do you enjoy talking with and helping others? Are you looking to collaborate, innovate and be part of a customer service focused team? Is your perfect environment one that is fast paced and takes time to celebrate success? If the answers to these questions were ---Yes!--- then you may have just found the company and culture you---ve been hoping for. We are looking for an Entry Level Client Experience & Customer Service Representative to join our family of highly motivated, fun-loving, challenge-seeking individuals who care for one another and our clients. As an Entry Level Client Experience & Customer Service Representative , you will listen and engage with our clients with an empathetic ear and shepherd them in their quest for financial freedom. So, if you're an optimistic opportunist looking to jump-start or develop your career in a fun, rapidly growing environment where you have an opportunity to learn and have career advancement, we want to hear from you. Responsibilities of the Entry Level Client Experience & Customer Service Representative: Our Entry Level Client Experience & Customer Service Representatives play a key position in ensuring our clients' success. Some of the responsibilities of this position include:

  • Provide excellent customer service by professionally handling incoming client requests from those interested in our debt relief services.
  • Communicate directly with client to evaluate their debt situation and provide detailed information on potential debt relief options.
  • Handle all client inquires and questions about our services and thoroughly educate them on the services provided.
  • Provide quality customer service support in the areas of handling questions, troubleshooting, and account assistance.
  • Encourage enrollment in our programs by providing information to prospects about how our debt relief services can help them.
  • Work with other departments to administer enrollment documents, legal contracts, etc.
  • Advocate to ensure debt re solution is reached for the customer.
  • Look for innovative ways to better the service provided and improve the customer service experience.
  • Facilitate the debt relieve process for customers, ensuring that issues are resolved both promptly and thoroughly.
  • Provide innovative feedback to management to continue to better the customer service department and process. We want you to have a voice! Job Requirements:Qualifications of the--Entry Level--Client Experience & Customer Service Representative:
    • 0-3 years customer service or client focused role experience preferred.
    • Ability to communicate clearly and professionally, both verbally and in writing
    • Pleasant, friendly attitude, with an ability to adapt to change
    • Strong listening skills, attention to detail, and decision making skills
    • Excellent time management skills
    • Customer-service-centric focus
    • Must be comfortable dealing with customers in a face to face manner.
    • Must be comfortable travelling to client preferred meeting destinations on a regular basis to discuss their debt needs and solutions as required. The Fun Stuff:
      • Competitive pay.
      • Monthly team and facility events, quarterly team building outings and happy hours.
      • Heavy emphasis on training and development through introductory and ongoing training as well as industry/professional training programs. We are looking to fill this role immediately, therefore will be prioritizing applicants local to our office.

Keywords: Hiring Immediately!, San Antonio , Client Experience & Customer Service Representative - Entry Level, Hospitality & Tourism , San Antonio, Texas

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