Guest Service Agent
Company: Drury Plaza Hotel San Antonio Riverwalk
Location: San Antonio
Posted on: January 16, 2022
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Job Description:
Property Location:
105 South St. Mary's Street - San Antonio, Texas 78205
YOU BELONG AT DRURY HOTELS.
Getting a job is just the beginning. Finding a place where you
belong is what truly matters. Who you are and what you do matters
at Drury Hotels. There's a place for you here today (and for
tomorrow) in this position.
BASIC FUNCTION:
Provides exceptional service to all guests and potential guests by
assisting them in a friendly, efficient, courteous and professional
manner. Performs all Front Desk related functions including but not
limited to checking guests in and out, promoting company programs,
maintaining guest records, cash handling, monitoring guest
satisfaction, problem resolution, etc. May also assist with set up
breakfast and kickback which may include food preparation, set up,
service and or cleaning after service. May be asked to perform
duties of a Hot Breakfast Host / Hostess or Bartender when needed.
Maintains a high standard of integrity, service and hospitality at
all times to promote the Drury culture with customers and
co-workers.
GENERAL KNOWLEDGE, SKILL AND ABILITY:
Requires ability to take written and verbal direction in English
and speak English clearly. Requires the ability to relate to the
public in a warm, friendly manner. Requires the ability to pay
attention to detail and handle multiple tasks simultaneously.
Requires thorough knowledge of Drury Hotel's policies and
procedures. Requires the ability to handle money, make change, and
utilize office machines in normal day to day activities. Must be
willing to and have the ability to work alone as scheduled.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued
for what you do and who you are ... and well compensated for all
you accomplish.
- Incentives - Quarterly bonuses (we succeed together!)-shared for
all based on hotel results
- Health and well-being - Medical, dental, vision, prescription,
life, and disability
- Retirement - Company-matched 401(k)
- Work-life - Flexible spending accounts, Team Member Assistance
Program, paid time off, and hotel discounts
- Career growth - Mentorship, cross-training, development plans,
management training, and more-60% of management positions promoted
internally
- Award-winning - Ranked among Forbes' Best Midsize Employers
(2021) and highest in Guest Satisfaction Among Upper Midscale Hotel
Chains by J.D. Power 16 years in a row (that's a record!)
Rise. Shine. Work Happy.
Apply Now.
Keywords: Drury Plaza Hotel San Antonio Riverwalk, San Antonio , Guest Service Agent, Hospitality & Tourism , San Antonio, Texas
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