Area Manager: Central Area
Company: Hairclub
Location: San Antonio
Posted on: May 15, 2022
|
|
Job Description:
SUMMARY OF THE FUNCTION: Drive HairClub's vision to be the
trusted leader in total hair solutions for all, helping people
discover their true confidence and achieve their goals. Live
HairClub's values of Care, Collaborative, Spirited and
Innovative.
MAJOR RESPONSIBLITIES:
% of time
Core Functions
25%
Promote employee and member satisfaction: Assist in overall success
and growth of every center within the Region which includes
delivering the Ultimate Client Experience ("UCE") and Ultimate
Employee Experience ("UEE"). Help plan and support local marketing
and sales activities to drive both clients and top talent into the
centers; create an engaging atmosphere that enhances the member
journey at HairClub. Support communication channels and IT in order
to improve the efficiency of support services while ensuring free
flowing communication amongst the centers and center staff. Sets
the standard for personal conduct and engages in self-development
job knowledge by participating in educational opportunities;
reading professional publications; maintaining personal
networks.
15%
Coordinate and monitor centers' activities: Review daily flash
reports, analyze variances, plan and coordinate staff activities of
regional centers while ensuring that the centers run smoothly. Help
improve regional processes, policies, and practices so as to
achieve company's goals and meet stipulated targets.
15%
Assist overseeing compliance and mitigate risk: Ensure regional
centers adhere to company-wide rules and guidelines. Conducts
Center assessments within the Region including but not limited to
inventory management, loss prevention, security, cleanliness and
customer Service standards and ensures each center complies with
all HairClub business rules and sales guidelines Ensures all
centers operate according to governing Cosmetology standards and
that all labor laws, safety standards and OSHA/CCOHS, as
applicable, regulations are followed as well as Corporate
procedures and policies
35%
Oversee Manager performance and development: Assist Regional
Manager to drive sales by creating a positive sales environment
with the team to maximize all revenue channels- New, Recurring,
Service and Retail sales- and grow membership base and revenues to
exceed budget and prior year results. Ensures Managers are
documenting all coaching/development/feedback including, but not
limited to, positive feedback, success plans and terminations of
center staff. Provides mentoring to Managers to grow their center
including, but not limited to, on-site visits, weekly debriefs,
ongoing education and coaching
10%
Employee Lifecycle assistance: Assist in the recruitment of staff,
establish work/training schedules for staff being put in place, and
evaluate staff performance at the end of each quarter. Aids in
recruiting, selecting, orienting, training, assigning, scheduling,
coaching, counseling, and disciplining managers in assigned
centers; communicating job expectations; planning, monitoring,
appraising, and reviewing job contributions; planning and reviewing
compensation actions; enforcing policies and procedures
Performs other duties as required
MANAGEMENT AND COLLABORATION:
KEY MEAUSURES OF SUCCESS:
QUALIFICATIONS:
KEY COMPETENCIES:
WORKING CONDITIONS:
HairClub is an equal opportunity employer, dedicated to creating an
inclusive work environment for everyone. We embrace and celebrate
the unique experiences, perspectives and cultural backgrounds that
each employee brings to our workplace. HairClub strives to foster
an environment where our employees feel respected, valued and
empowered, and our team members are at the forefront in helping us
promote and sustain an inclusive workplace.
Keywords: Hairclub, San Antonio , Area Manager: Central Area, Hospitality & Tourism , San Antonio, Texas
Click
here to apply!
|