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Customer Service Representative

Company: Aqua Tots - San Antonio
Location: San Antonio
Posted on: May 16, 2022

Job Description:

Job DescriptionWe are looking for a Customer Service Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Work Shifts:Monday - Thursday 10:00am - 7:00pmFriday - OffSaturday 8:00am - 2:00pmSunday: OffSuccessful candidate will be engaging with families and children ages 4 months to 12 years of age in the joy and learning of swim safety.Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers' needs, clarify information
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Ability to work between our 4 locations (Helotes, Rim, 1604 & Potranco and 410 & Blanco)
  • Will cross-train as a Front Desk Associate, Water Safety Instructor and will include shifts in our CenterSkills
    • Previous experience in a customer support role
    • Strong phone and verbal communication skills along with active listening
    • Customer focus and adaptability to different personality types
    • Ability to multi-task, set priorities and manage time effectively
    • High school diploma
    • Enjoy working with childrenHidePowered by JazzHR0ixbLxwIRx

Keywords: Aqua Tots - San Antonio, San Antonio , Customer Service Representative, Hospitality & Tourism , San Antonio, Texas

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