Customer Service Professional (Early Stage Collections) - $18.00/hr. + Commission

Company: SPECTRUM
Location: San Antonio
Posted on: June 25, 2022

Job Description:

ABOUT THE PAY
Our employees in this role earn: $18.00/hr. PLUS an average of $5.30/hr. in commission.
For a total of $23.30/hr. ($48,464.00 annualized).


JOB SUMMARY
This position is a COLLECTIONS position. The Customer Service Professional is responsible for inbound and outbound call traffic to collect on bad debt accounts. This position will be responsible for communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.


LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)


ESSENTIAL FUNCTIONS OF THE POSITION

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Research accounts with debt and communicate with customers via phone.
• Take action based on transaction characteristics as appropriate and necessary.
• Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
• Contact customers by phone in attempt to collect debt.
• Demonstrate friendliness and professionalism when dealing with customers.
• Answer inquiries for customers calling in regarding their unpaid debt.
• Other duties as assigned to meet business needs.
  
  PREFERRED QUALIFICATIONS
  (Knowledge, Skills & Abilities)
  • Ability to read, write, speak and understand English.
  • Type 40 words per minute; use of telephone system and ten key by touch.
  • Proficient knowledge of Microsoft Excel and Office is a must.
  • Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must.
  • Detail oriented, have strong verbal, written and interpersonal communication.
  • Ability to exercise and apply sound judgment to billing disputes.
  • Must have excellent negotiation skills; very strong ability to influence; experience dealing with and resolving difficult and escalated issues.
  • Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
  • Ability to work independently with minimal supervision.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Bilingual (English/Spanish) preferred, but not required.
  • Consistent and punctual attendance is essential.
    
    EDUCATION
    High School diploma or General Educational Development (GED) credential
    
    
    EXPERIENCE
    Related work experience and/or training in similar field ideal
    COLLECTIONS experience highly preferred
    Customer Service and Call Center experience preferred
    
    
    WORKING CONDITIONS
    Office Environment
    
    (Please note: training and working schedules could include evening, weekend and holiday hours.) CCO200 314680 314680BR

Keywords: SPECTRUM, San Antonio , Customer Service Professional (Early Stage Collections) - $18.00/hr. + Commission, Hospitality & Tourism , San Antonio, Texas