Customer Service Ticket Agent

Company: Greyhound
Location: San Antonio
Posted on: June 26, 2022

Job Description:

Customer Service - Ticket AgentJOB SUMMARYThe Customer Service Associate will perform activities in accordance with company standards to accomplish the Company objective of being the lowest cost and best provider of ground transportation. - Quality being defined in terms of excellent customer service, cash handling, safety, on-time performance, ease of use, cleanliness of terminal and buses, and pleasant customer experience. -DUTIES:

• Provides schedule, routing, transfer and current fare information to customers.
• Prepares accurate travel documents (tickets) either by computer or handwritten. - Reissues or re-routes tickets, if necessary.
• Accepts payment for ticket transaction. - Provides accurate change or charge document. - Follow proper cash handling procedures.
• Presents ticket enclosed in envelope with gate number and departure time affixed. - Affix strap portion of baggage tag to baggage. - Staple customer's baggage claim portion to ticket envelope.
• Determines that ID tags are attached to all baggage. - Ensure baggage meets transportation requirements. - Charges for excess baggage. - Properly completes baggage check. - Encourages customers to carry-on small articles.
• Informs customer to take tagged baggage to coach side or uses special handling tags as needed.
• Updates schedule monitors, information boards and/or uses PA system to convey current information to customers.
• Completes End-of-Shift report ensuring all supporting documents and deposit information are together. - Prepares blue slips to explain all discrepancies.
• Follows core standards with all customers.
• Directs customers to appropriate areas of the terminal to obtain desired services and answer phones.
• Directs passengers to correct loading gates or areas for departures and connections.
• Checks station area, baggage and express areas frequently for stray and/or lost and found items and processes promptly.
• Performs other duties as assigned.
• Must be available to work days, nights, weekends and holidaysJOB SKILLSTo be successful in this position, the individual should have the following skills:
  • Cash handling experience
  • Ability to handle packages/bags weighing up to 100 lbs
  • Good problem solving and decision-making ability
  • Excellent oral and written communications skills
  • Basic math skills
  • Bilingual candidates preferred based on local business needs

Keywords: Greyhound, San Antonio , Customer Service Ticket Agent, Hospitality & Tourism , San Antonio, Texas