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Bilingual Customer Service Representative- WAH

Company: Humana
Location: San Antonio
Posted on: September 24, 2022

Job Description:

Description

The Bilingual Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

The Bilingual Inbound Contact Representative 2 represents Humana by creating Perfect Experiences for incoming telephone or digital inquiries from Louisiana Medicaid Members. The Inbound Contact Representative 2 strives to provide a resolution for member issues or pathway to resolution on each call while providing a perfect call experience.

These positions are full-time (40 hours/week) Work-at-Home Monday - Friday working an eight and a half (8 1/2) hour shift anytime between the hours of 6:45am and 7:00 pm, CST, based on business requirements. It may be necessary, given the need, to work occasional overtime, weekends and holidays.

The Inbound Contact Representative 2 will also make outbound welcome calls to members during periods of low occupancy.

Job Requirements:

  • Bilingual (English/Spanish) is Required
  • Minimum 2 years of customer service experience
  • Must be available to work any shift between the hours of 6:45 am - 7:00 pm CST (M-F), some weekends and overtime required based on company needs
  • Virtual training will start day one of employment and runs the first 7 weeks with a schedule of M-F 8:00 am - 4:30 pm CST. Attendance is vital for success so no time off is allowed during training and within your first 120 days.
  • Demonstrated experience with providing strong customer service and attention to details while listening on calls
  • Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously
  • Prior experience effectively communicating with customers verbally and listening to their needs
  • Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field
    Preferred Qualifications
    • Associate's or Bachelor's Degree
    • Prior inbound call center or related customer service experience
    • Prior Healthcare experience
      Additional Information
      • Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
      • Section 1121 of the Louisiana Code of Governmental Ethics states that current or former agency heads or elected officials, board or commission members or public employees of the Louisiana Health Department (LDH) who work directly with LDH's Medicaid Division cannot be considered for this opportunity. A separation of two (2) or more years from LDH is required for consideration. For more information please visit: Louisiana Board of Ethics (la.gov)
        Scheduled Weekly Hours

        40

Keywords: Humana, San Antonio , Bilingual Customer Service Representative- WAH, Hospitality & Tourism , San Antonio, Texas

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