ASSET PROTECTION SPECIALIST
Company: HOME DEPOT USA, INC
Location: San Antonio
Posted on: November 25, 2022
The Asset Protection Specialist is primarily responsible for
preventing financial loss caused by theft and fraud and supporting
safety and environmental program compliance in their assigned
store/multiple stores. They utilize tools to minimize loss to the
Company, including but not limited to identifying incidents of
theft and fraud, reviewing CCTV and exception reports, monitoring
the store's physical security, auditing the Electronic Article
Surveillance and driving a shrink elimination culture in the store.
Other responsibilities include: preparing accurate and detailed
case reports documenting your apprehensions and recoveries,
preserving evidence, interacting with law enforcement and
testifying in criminal and civil court actions. The Asset
Protection Specialist must report any hazardous or unsafe condition
to the Manager on Duty and carry out job responsibilities in a
manner that minimizes the risk of injury to themselves, other
associates, vendors, customers, and the Company. They must
demonstrate integrity at all times, respond to asset protection and
operational concerns of all associates and remain focused on store
specific business objectives while supporting key asset protection
and operational responsibilities.
Major Tasks, Responsibilities & Key Accountabilities:
The APS will utilize tools to minimize Company loss,
responsibilities including but not limited to:
- Identify (external and internal) incidents of theft and fraud.
Detains and interviews persons apprehended for shoplifting, in
accordance with local laws and Company policies governing
apprehensions. Minimize risk of injuries during apprehensions.
- Review CCTV, audit EAS, exception reports and other available
Company media to identify associates who may be engaging in
dishonest activity on THD property; process individuals who commit
theft and fraud.
- Prepare detailed and accurate case / investigation reports in a
timely manner. Preserve relevant evidence, including but not
limited to CCTV in all cases / investigations. Monitor criminal
prosecutions, appear in court when required, testify and represent
the Company in a professional manner.
- Monitor the store's physical security. Drive execution of store
safety programs and validate compliance with company standards and
policies. Validate environmental compliance to company
- Teach, coach, and train associates on proper operational
processes as well as store safety compliance standards.
Nature and Scope:
Typically reports to store APM: In stores without APM: Multi - APM
& Store Manager
This position has no direct reports.
Typically will have frequent contact outside the workgroup.
Typically procedures for analyzing situations and making
conclusions are diverse.
Typically considers several options and past practice when solving
Typically progress or results of work is regularly checked and
prior approval is required before changing standard work
Environmental Job Requirements:
5. Typically in a comfortable environment but with regular exposure
to factors such as temperature extremes, moving machinery, loud
noise, and fumes which cause noticeable discomfort or a moderate
risk of accident or illness.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Standard Minimum Qualifications:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Must be able to work a flexible schedule in a retail
The knowledge, skills and abilities typically acquired through the
completion of a high school diploma and/or GED.
Years of Relevant Work Experience:
Certifications & Licenses:
Must continuously stand or walk or regularly requires
lifting/handling/carrying material or equipment of moderate weight
Proficient in the use of retail CCTV systems.
A formal training program after High School. 1+ year(s) experience
as a retail-related Loss Prevention or equivalent. Competent in the
use of retail CCTV systems. Understanding of external theft
surveillance and apprehension methodologies. Excellent analytical
skills as well as strong verbal and written communication
Knowledge, Skills, Abilities and Competencies:
Analyze data as it pertains to work related issues.
Ability to work efficiently and manage multiple priorities.
Use of sound judgment
Act with integrity
Ability to negotiate and influence others
Ability to interview and perform investigations
Keywords: HOME DEPOT USA, INC, San Antonio , ASSET PROTECTION SPECIALIST, Hospitality & Tourism , San Antonio, Texas
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