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Customer Service Representative II

Company: Conduent
Location: Bergheim
Posted on: November 26, 2022

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.Customer Service Representative II$15-$16/HRGreat Benefits & IncentivesPAID TRAINING!Summary:As a Customer Service Representative II, you will be supporting our client's customers as a first point of contact and resolving questions concerning their accounts. We will rely on you to actively listen to our clients' customers by utilizing your customer service experience,passion,and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.In this role you will not only be there to help customers with their account issues via telephone but also provide them with exceptional customer service.What you will be doing:

  • Respond to all payment service-related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
  • Identify customer needs to ensure the customer is provided complete and accurate information.
  • Process required transactions via web-based applications.
  • Submit research requests in a concise yet accurate manner.
  • Maintain a thorough knowledge of the company and client programs, policies, and technology.
  • Communicate effectively in a warm and empathetic manner.
  • Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals.
  • Provide support to other positions/operations in cases during heavy workloads or absences.What you get:
    • Full Time Employment
    • Hourly rate of $15.00 - $16.00 an hour depending upon experience
    • Shift differential of $1.00 per hour if working hours between 5:00PM- 5:00AM Central
    • Weekend Shift Differential $1.50 per hour
    • Paid Training
    • Incentive Plan
      • Provides the opportunity to earn up toan additional $350 a monthcontingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training
        • Career Growth Opportunities
        • Full Benefit Options
        • Great Work Environment
        • Training hours: Monday - Friday (8:00am-5:00pm) or (9:00am-6:00pm)People who succeed in this role have:
          • The ability to convey complex information in clear and concise terms to ensure customer understanding.
          • Strong work ethic.
          • Effective and accurate written and verbal communication skills.
          • Effective problem-solving skills.
          • Customer Service or call center Experience.
          • Can navigate multiple applications and research solutions with ease
          • Love helping people and guiding them to the best solution for their issue
          • Are excited by innovative technology
          • Provide calm conflict resolution and problem solving for frustrated customers
          • Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
          • Can commit to 100% attendance for three to five weeks of paid trainingRequirements
            • Must be at least 18 years of age or older.
            • Must have a High School Diploma, orequivalent; six months minimum experience in customer services / call center/dispatcher experience
            • Must be able to successfully pass a background check.Join a rapidly growing organization that can support your career goalsApply Today!Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Keywords: Conduent, San Antonio , Customer Service Representative II, Hospitality & Tourism , Bergheim, Texas

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