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Customer Service Rep

Company: Doggett
Location: San Antonio
Posted on: March 19, 2023

Job Description:


Job Summary
The Customer Care Representative is responsible for promoting the sale of parts, service and rental within the branch and responding to customer needs for parts and/or service.

Essential Functions
Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
Build and maintain ongoing awareness of new products, services, competitor activities and market data.
Maintain detailed account profiles, prepare sales reports as required and complete all necessary paperwork, including call reports, expense and territory summaries and projections in an accurate and timely manner.
Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advance
Assist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service and rental
Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills
Collaborate and knowledge share with various Doggett employees and departments
Perform other related duties as assigned

Excellent Customer Service and multi-tasking skills
Outstanding Leadership and People Development Skills
Strong Financial focus, including cognitive skills, problem analysis, decision making and quantitative analysis
Ability to assess customer patterns and adjust labor and branch focus accordingly
Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to the location
Bachelor's Degree or equivalent experience preferred
3+ years of Sales experience preferred
Experience in transportation/logistics, field service, consumer products, wholesale distribution or supply chain management preferred

Travel Requirements

As needed

Typical Physical Activity
Physical Demands consist of sitting, stooping, kneeling, reaching, lifting, standing, walking, typing, talking, hearing and traveling as needed. Ability to lift up to 40 pounds

The Customer Service Representative must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer

Keywords: Doggett, San Antonio , Customer Service Rep, Hospitality & Tourism , San Antonio, Texas

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