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Supervisor Customer Service - San Antonio, TX or Greensboro, NC

Company: UnitedHealth Group
Location: Converse
Posted on: September 20, 2023

Job Description:

If you are in San Antonio, TX or Greensboro, NC, you will have the flexibility to work from home and the office in this hybrid role* as you take on some tough challenges.
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life's best work.SM
Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic and each day presents a new set of challenges. And that's where -UnitedHealth Group's family of businesses is taking the lead. We see those challenges as opportunities, but we can't do it alone. You'll play a leadership role in a high volume, focus and performance driven call center where the goal is always to connect with members and enhance the customer experience. Now you can take advantage of some of the best training and tools in the world to help serve our members.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 10:00pm and rotating shifts for Saturday's 8:00am-5:00pm within candidate perspective time zone (CST or EST). It may be necessary, given the business need, to work occasional overtime. As needed, they will need to go into either office candidate will need to be commutable distance.
Our office is located at 6200 Northwest Parkway, San Antonio, Texas 78249 OR 3803 N Elm St, Greensboro, NC - 27455. -Employees will be required to work some days onsite and some days from home.
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:

  • Coordinate and supervise daily/weekly/monthly activities of a team members
  • Set priorities for the team to ensure task completion and performance goals are met
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, expertise and judgment
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action

    This role is equally challenging and rewarding. You'll need to stay positive at all times especially in difficult situations. You'll be asked to mentor, challenge and communicate effectively with all different types of people.
    You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

    • High School Diploma / GED (or higher) OR equivalent years of work experience
    • 1+ years of supervisory/leadership experience
    • 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment
    • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
    • Ability to work full-time, Monday - Friday between 7:00am - 10:00pm and rotating shifts for Saturday's 8:00am-5:00pm within candidate perspective time zone (CST or EST) including the flexibility to work occasional overtime given the business need

      Preferred Qualifications:

      • 2+ years of customer service experience

        Telecommuting Requirements:

      • Reside within commutable distance of San Antonio, TX or Greensboro, NC
      • Ability to keep all company sensitive documents secure (if applicable)
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
        Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

        Soft Skills:

        • Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product

          At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

          Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
          UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
          #RPO #YELLOW

Keywords: UnitedHealth Group, San Antonio , Supervisor Customer Service - San Antonio, TX or Greensboro, NC, Hospitality & Tourism , Converse, Texas

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