SanAntonioTXRecruiter
the smart solution for San Antonio jobs

Service Technician I

Company: Toshiba Global Commerce Solutions
Location: San Antonio
Posted on: January 15, 2019

Job Description:

Job Title:

Service Technician I - San Antonio, TX (MAI-081518-001b)

Introduction:

Toshiba Global Commerce Solutions is seeking a Service Technician to join our team in San Antonio, TX. This individual will be responsible for covering a 200-mile radius surrounding San Antonio, Austin, Waco, Temple, Killeen, Eagle Pass, Brian College Station, Laredo & McAllen. The Service Technician is primarily responsible for performing a full workload of product services and repair on Toshiba Global Commerce Solutions and other retail products and systems, self-checkout systems, retail banking systems, total store services, and xSeries servers and associated storage in the store systems. The Service Technician will be responsible for covering a 100 mile radius surrounding the San Antonio, TX territory. This person will also be accountable for customer satisfaction with the services provided, which include some or all of the following: whole product and/or component advance exchange or swap and on-premise basic product & store equipment problem diagnosis, adjustment and/or repair.

Responsibilities:

- Perform equipment refurbishment, installation, relocation, discontinuance, product level engineering and configuration changes, upgrades and/or modifications to products
- Applies technical training and experience to affect product repair on retail store products
- Builds positive customer relationships with product end-user and store manager
- Maintains business like communications, conduct and appearance that is complimentary to customers' environment and otherwise demonstrates a courteous, positive and professional attitude at all times
- Effectively communicates with customers, management, peers, and team members on a timely basis regarding status of work, potential problems, customer / store management satisfaction, and to seek advice and assistance
- Has ongoing rapport with store managers and client executives and performs scheduled & unscheduled visits with customer management
- Performs retail store systems & product problem determination utilizing the maintenance package, diagnostics, reference documentation, service aids, system tools
- Uses established procedures and/or instructions for repetitive and/or routine work, works on tasks individually or as a part of a team and provides assistance to less experienced SRs
- Operates territory efficiently and/or performs technical services in a complete, quality and timely manner to meet customer commitments and minimize disruptions to the customer's operation
Required Skills:

- High School Diploma
- Valid driver's license
- Must be comfortable working at least one weekend rotating shift per month
- Must be comfortable with overnight travel on occasion
- 2+ years of experience working with personal computer technology, monitors displays, point-of-sale equipment, and associated retail devices such as self-checkouts, ATM's, laser and thermal printer technology
- Electricity & electronics knowledge
- Must possess strong customer service skills
- Mechanical aptitude
- Ability to properly use test equipment, basic hand tools, and electric meters
- Recognize and understand the functional and operational use of IT signal and power cables as well as low voltage wiring systems and to perform diagnosis and repair
- Written and spoken communication skills
- Articulate & demonstrate strategy to end-user customers
- Capable of performing freelance diagnostics and repair and requires minimal assistance from more experienced SRs to carry out difficult product repair activities
- Ability to work weekend rotations (at least once per month).
- Ability to work some holidays based on business need.
- Ability to travel overnight based on business need.
Preferred Skills:

- Technical degree
- Prior experience working with POS equipment within the retail environment


About the Company:

Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.
.

Keywords: Toshiba Global Commerce Solutions, San Antonio , Service Technician I, Hospitality & Tourism , San Antonio, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


On-Demand Runner/Delivery Driver
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having fun You are in luck, Favor
Company: favor delivery
Location: Round Rock
Posted on: 01/25/2019

Restaurant Server - Sheraton Georgetown Texas Hotel And Conference Center (180037SB)
Description: Heres To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Round Rock
Posted on: 01/25/2019

Runner/Delivery Driver - Austin (Pflugerville,TX)
Description: We deliver anything our customers need: tacos, groceries, dry cleaning, you name it We're personal
Company: favor delivery
Location: Pflugerville
Posted on: 01/25/2019


Busser / Food Runner - Full Time - W Austin - (180037KI)
Description: Here's To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine (more...)
Company: Marriott International, Inc.
Location: Round Rock
Posted on: 01/25/2019

Delivery Driver(06613) - 1700 West Parmer Lane, Suite #640
Description: ABOUT THE JOB This job is for people who can multi task and thrive in a fast paced environment. Our goal is to get every pizza to our customers as fast as safely possible by operating efficiently in the (more...)
Company: Domino's Pizza
Location: Austin
Posted on: 01/25/2019

Store Team Member (Cashier/Stocker/Animal Care)
Description: Did you know bearded dragons grow up to 2 feet long Or that the average life span for an umbrella cockatoo is 50 years Our team members are pet lovers and like to know it all As a Store Team Member (more...)
Company: Pet Supplies Plus
Location: Austin
Posted on: 01/25/2019

Full Time Banquets Houseperson - W Austin (18003E0E)
Description: Heres To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine (more...)
Company: Marriott International
Location: Austin
Posted on: 01/25/2019

Retail Merchandiser
Description: Job Description br br Merchandising Execution Associates:All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising projects, planogram maintenance, (more...)
Company: The Home Depot
Location: Dripping Springs
Posted on: 01/25/2019

Line Cook / Kitchen, Dishwasher & Expo - Cedar Park
Description: At Red Robin , we're not your typical burger restaurant.Our fans love us for our quirky personality, and the way we add an unexpected wink of fun to whatever we do.If you have a magnetic personality, (more...)
Company: Red Robin Team Members
Location: Cedar Park
Posted on: 01/25/2019

On-Site Service Specialist - Mail, Copy, and Guest Services
Description: RICOH EMPOWERS WORKPLACES using innovative technologies services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.Ricoh offers a full portfolio of benefit (more...)
Company: Ricoh Americas Corporation
Location: Round Rock
Posted on: 01/25/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

San Antonio RSS job feeds