SanAntonioTXRecruiter
the smart solution for San Antonio jobs

Fraud Claims Customer Service Specialist

Company: JPMorgan Chase
Location: San Antonio
Posted on: February 15, 2019

Job Description:

Chase, a leading provider of diverse financial services worldwide, is actively seeking Fraud Claims Customer Service Specialists to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Fraud never sleeps and we're here so our customers can! Here at Chase we provide a professional and fun environment for employees so they can focus on providing great service to our customers. As part of a diverse and dynamic team, you will receive ongoing training and development to enrich your skills and build a career at Chase. Formal paid training will take place dependent on the training requirements for the position. Days and times of the training may vary. Specific information will be provided by our recruiter.
We offer:
--- A variety of healthcare insurance plans, ranging from medical, dental and vision--- Life and accident insurance--- Disability insurance--- Paid vacation, sick, personal, and bank holidays--- Before-tax spending accounts--- Group legal services--- Free checking with direct deposit--- Discounts on auto and mortgage loans--- Tuition assistance with Ashford University--- 401(k) savings plan, retirement plan, and employee stock purchase options.
--- Employee programs such as maternity and paternity leave; back-up child care services; flexible work options; matching gifts; discounts on banking services; electronics; arts and entertainment; fitness programs; travel; and more.

Education requirements --- High school diploma or equivalent. Experience requirements --- Minimum of 1 year of customer interaction or customer support experience strongly preferred, either by phone or face to face.

Qualifications --- Must be willing to work in an environment that requires 100% phone-based customer interaction required.--- Must be able to adapt to different scenarios in a fast-paced environment with the ability to focus on details.--- Must be a flexible problem-solver who enjoys helping customers resolve their questions and concerns. --- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.--- Familiarity with multiple browsers, multiple tabs, window navigation, and instant messenger tools.--- Fluency in Windows Operating Systems and Microsoft Office tools.

Responsibilities --- Resolve fraudulent activity and other complicated financial matters impacting customer accounts. --- Provide inbound support to internal and external customers for unauthorized debit card, digital, online or check transactions. --- Use multiple systems to conduct investigations in finding efficient solutions to our customers' needs. --- File claims according to policies, procedures, and regulations to have the most favorable results for our customers and recovery of funds where possible.--- Take ownership of each customer while empathizing and prioritizing customer needs.--- Resolve conflicts and manage customer expectations.--- Determine customer needs and provide appropriate solutions through relationship building.--- Document customer account activities thoroughly and concisely.--- Engage in interactive dialogue with customers through active listening.--- Approach problems logically and with good judgment to ensure the appropriate customer outcome.--- Make appropriate decisions on behalf of the customer quickly and effectively.--- Effectively prioritize work to ensure efficiency.--- Conduct research as needed.--- Abide by all applicable regulatory and department practices and procedures.

Skills --- Effective verbal and written communication with both external and internal customers.--- Ability to exercise independent judgment.
--- Accuracy and attention to detail.

Work hours --- Work schedules will vary. You must be willing to work schedules during our operating hours, which include evenings and weekends. Working at Chase means making a real difference every day for your customers, your community, and yourself. How? By putting others first, doing what's right, and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next for you and for us. Apply today!We are an Equal Opportunity Employer.

Keywords: JPMorgan Chase, San Antonio , Fraud Claims Customer Service Specialist, Hospitality & Tourism , San Antonio, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Busser - Sheraton Georgetown Texas Hotel And Conference Center - (19000IFL)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Round Rock
Posted on: 02/23/2019

Server - Part Time - Sheraton Georgetown Texas Hotel And Conference Center - (19000IF7)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Austin
Posted on: 02/23/2019

Office Manager III - Multi Office
Description: Office Manager III - Multi-Unit Are you hellip A driven retail manager with exceptional leadership skills and ability to manage multiple store locations Energized by the opportunity to solve problems, (more...)
Company: H&R BLOCK
Location: San Marcos
Posted on: 02/23/2019


Office Manager II - Block Advisors
Description: Office Manager II - Block Advisors Seeking retail office managers eager to advance their career by accelerating our seasonal business and a leading dynamic team of tax advisor professionals to deliver (more...)
Company: H&R BLOCK
Location: Austin
Posted on: 02/23/2019

Banquet House Attendant - Sheraton Georgetown Texas Hotel And Conference Center - (19000IF6)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, inc.
Location: Austin
Posted on: 02/23/2019

Seasonal Pool Bar Cocktail Server - W Austin - (19000DD8)
Description: Here's To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine (more...)
Company: Marriott International, inc.
Location: Austin
Posted on: 02/23/2019

Banquet House Attendant - Sheraton Georgetown Texas Hotel And Conference Center - (19000IF6)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International
Location: Round Rock
Posted on: 02/23/2019

Concierge - W Austin (19000I01)
Description: Heres To Your Journey with W Hotels Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine (more...)
Company: Marriott International, Inc.
Location: Manor
Posted on: 02/23/2019

SOUS CHEF @ Seton Medical Center Austin
Description: We have an opening for a SOUS CHEF position. Location: 1201 West 38th Street. Austin, TX 78705. Note: online applications accepted only. Schedule: Must be able to work a flexible schedule. Requirement: (more...)
Company: Compass Group USA Inc
Location: Austin
Posted on: 02/23/2019

barista - Store# 13331, THE DOMAIN- AUSTIN
Description: BENEFITS Benefits-eligible partners employees working 20 or more hours a week can get a wide range of perks, benefits and assistance. One of the amazing benefits is the Starbucks College Achievement (more...)
Company: Starbucks
Location: Austin
Posted on: 02/23/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

San Antonio RSS job feeds