Executive Director, HR Business Partner

Company: USAA
Location: San Antonio
Posted on: January 1, 2026

Job Description:

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the 1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking an Executive Director, HR Business Partner to serve as the primary liaison between Human Resources and senior executive business leaders, focusing on driving organizational success through aligned people strategies. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX . Relocation assistance is available to San Antonio for this position Overview This strategic leadership role serves as the primary liaison, or "primary focal point," between Human Resources and senior executive business leaders. You will be tasked with leading a dedicated team of HR Business Partners and matrixed HR professionals to identify and align HR strategies that directly contribute to the success of specific business lines or staff agencies. A core function of the position involves effectively driving significant, strategic organizational change that influences long-term business objectives. You will bring a comprehensive understanding of the full spectrum of HR functions, programs, and processes to represent the entire HR portfolio within the business. Ultimately, you are responsible for shaping and leading the adoption of tailored HR solutions that achieve key business goals and visions, while prudently evaluating factors such as cost, benefits, and risks. Responsibilities Manages Human Resources for functional area leaders and by providing leadership, guidance and oversight on related strategies, policies, issues, and initiatives impacting HR and the Enterprise. Provides direction to Human Resource Business Partners on business strategy, workforce planning and policy interpretation to include risk mitigation and compliance of all regulatory and legal requirements. Ensures collaboration with key business leaders and senior management in the development of business strategy. Anticipates future business needs, assesses changing workforce and business directions, analyzes emerging trends, and seeks opportunities to develop or expand programs in support of strategic business objectives. Partners with key business leaders and senior management in the development of business strategy. Influences and drives organizational change strategies for functional business area(s) in support of business strategies. Provides HR expertise and consultation to attain increased organizational effectiveness. Helps executives lead change and achieve business objectives. Provides change management facilitation to include assessment/diagnosis, detailed action planning, evaluation, implementation, and follow-up. Provides guidance, direction and coaching to senior leadership surrounding effective communication, leadership, change management, legal and risk compliance while improving and maintaining operational goals. Minimum Education: Bachelor's degree or equivalent relevant experience (4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree) Minimum Experience: 10 years relevant work experience in the Human Resources discipline, or general business consulting experience, or business leadership, or any combination of the aforementioned 4 years direct leadership experience in building, managing and/or developing high-performing teams Deep understanding of the HR body of knowledge, its functions and related methodologies Solid and demonstrated understanding of business management fundamentals including financial management, marketing, and operations; knows “how business runs” What sets you apart: Advanced degree in Human Resources, Business, Analytics or equivalent Active SPHR or SHRM-CP Certification Insurance industry experience Contact or call center experience Demonstrated ability to grow talent (direct reports or mentoring of others informally or formally) Proven ability to partner with business leaders to successfully drive the human resources agenda, large scale change initiatives and gain their commitment and support Integrity and the ability to handle sensitive personnel and compliance-related issues Demonstrated experience benchmarking and implementing "best in class" strategies, processes and programs Understands the business vision, strategy, financial priorities and performance measures and cycle Compensation range: The salary range for this position is: $169,880 - $305,780 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, San Antonio , Executive Director, HR Business Partner, Human Resources , San Antonio, Texas