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Product Specialist - Technical Support (M-F 9am-5pm CST)

Company: Chargify
Location: San Antonio
Posted on: January 16, 2022

Job Description:

We're looking for someone who shares our passion for our product and who will find ways to help our customers succeed. We want to find someone whose communication skills and whose empathy in interacting with our customers match their technical skills. Your enthusiasm for solving problems and helping others should shine through in all of your verbal and written interactions.

Your responsibilities will include:

  • Answering incoming Support calls
  • Recording detailed call notes
  • Routing calls to other departments as necessary
  • Assisting customers and prospects with Level 1 Support questions: phone, help desk tickets (Zendesk/Jira), and in-app live chat
  • Escalating issues to Tier 2 Technical Support and Customer Success teams as necessary
  • Identifying and recording feature requests

    • College graduate or comparable work experience
    • Excellent written and verbal communication skills
    • Easily adapt to new software applications
    • Ability to provide clear and concise instruction
    • Exceptional customer service orientation
    • Attention to detail
    • Highly self-motivated
    • Basic knowledge of JS and CSS a BIG plus!

      • Health, dental, and vision insurance plans
      • Medical and dependent care flexible spending accounts
      • Open PTO - we like to keep this simple...making time for life is important!
      • 11 paid standard holidays each year in addition to open PTO
      • 401(k) savings plan
      • Company-paid Life, AD&D, and Disability coverage
      • A collaborative, entrepreneurial learning environment with a proven playbook
      • The opportunity to work with innovative and progressive technology
      • Remote /Onsite/Hybrid working options

        About SaaSOptics & Chargify

        SaaSOptics & Chargify have joined forces to offer the most comprehensive, best-in-class billing and financial management solution on the market. Together, we support B2B SaaS businesses from customer acquisition to revenue recognition, empowering them with tools they need to go-to-market with any pricing, billing or customer model they need to lead their industry.

        Together, with a recent investment from Battery Ventures totaling over $150M, Chargify and SaaSOptics are well positioned to disrupt the billing and subscription space, leading the industry into the future. SaaSOptics and Chargify, together are trusted by more than 2,000 customers and manage more than $10 billion in customer annual recurring revenue.

Keywords: Chargify, San Antonio , Product Specialist - Technical Support (M-F 9am-5pm CST), IT / Software / Systems , San Antonio, Texas

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