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Remote Senior Systems Administrator

Company: Swat Systems
Location: San Antonio
Posted on: January 16, 2022

Job Description:

With many years in the Puget Sound area, SWAT Systems has become a leading provider of Managed Services to small and mid-size businesses due to our philosophy of putting people first. We believe that treating our employees and clients well is always the right thing to do, and that our year over year growth is a result of always striving to be supportive and treating others how we would wish to be treated. Due to this continued growth, we are looking for additional full time engineers who can join our mission to provide the best possible IT service to our clients.

If you are interested in joining something bigger than the sum of its parts, contributing in a supportive team environment, and helping to build fast growing local businesses that have exciting and challenging IT demands, please apply by replying to this email to start the application process.

This team member's primary responsibilities will include:

  • Putting smiles on peoples faces. We all strive to end interactions with clients, fellow employees, vendors, and whomever else on a positive and solutions-focused note!
  • Assist with incoming client support requests as needed
  • Resolve escalated tickets and mentor/coach junior technicians
  • Troubleshooting and configuring WAN and LAN connectivity, routers, firewalls, workstations, servers, etc
  • Utilize remote monitoring and management system alerts/notifications, and respond accordingly via service tickets
  • Communication with customers as required: effectively communicating incident progress, notification of impending changes or agreed outages

    • At least five years of relevant experience (MSP experience preferred)
    • Exceptional written and verbal communication skills within a remote environment
    • Advanced network troubleshooting ability (TCP/IP, DNS, Routing, Subnetting)
    • Authorization to work in the U.S.
    • A positive attitude and desire to help others, even when issues are tricky

      Ideally you also have:
      • Associates degree (or equivalent experience)
      • Prior MSP experience
      • Azure experience
      • Relevant certifications (Network+, MCP, CCNA, MCSA, MCSE, etc.)
      • Ticketing tools/CRMs experience (ConnectWise)
      • RMM/remote management experience (Kaseya)

        • Medical/Dental/Vision
        • Matching 401k retirement plan up to 4%
        • Paid Vacation - 15 PTO days to start + 1 extra day for every year at the company
        • Company profit sharing program
        • Hybrid remote position - work from home part of the week or come into the office, your choice!

          Please apply from our website: Jobble

Keywords: Swat Systems, San Antonio , Remote Senior Systems Administrator, IT / Software / Systems , San Antonio, Texas

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