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Senior Analyst - Oracle Business Processing - Service Delivery Center - TX

Company: EY
Location: San Antonio
Posted on: June 25, 2022

Job Description:

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.Senior Analyst - Oracle Business Processing - Service Delivery CenterThe opportunityAs a member of the Oracle Business Processing, you will be responsible for daily processing and operational support functions across the Oracle Applications business in our Service Deliver Center. - In addition to individual production goals, this role is also responsible for leading business processing work teams. - As Senior Analyst, you will perform work that requires judgment (including the ability to provide rationalizations for appropriate escalation and recommendations on solutions/next steps) to ensure Production Analysts perform their responsibilities in accordance with both existing policies and procedures and in accordance with EY best practices for client deliveryYour key responsibilitiesSenior Analysts will be responsible for quality supervision. - In a quality supervision role (or QC), the Senior Analyst is responsible for ensuring a Production Analyst properly executes the work in accordance with a predefined set of policies/standards - this can be done fully or on a sample basis, depending on the need of the project. - The QC Senior Analyst will help guide the Production Analyst in their understanding of the guidance and their accurate execution of the work. - The QC Senior analyst will be directly responsible for ensuring that the work produced by our firm is of a quality grade appropriate for client review before work is sent to a client. Senior Analyst are designated to be a counselor for 3-5 staff/analyst level employees within 12 months of entering the rank. - The counselor role is responsible for managing an employees' career development, skills development and performance management. - - Skills and attributes for success

  • Strong customer service and organizational skills
  • Experience with Microsoft Office Suite
  • Excellent written and verbal communication skills needed to interact with internal team members and external client personnel
  • Ability to learn and use technology and follow a linear well-defined process is necessary
  • Ability to interact with clients and offer feedback on best practices pertaining to unemployment claims procedures
  • Respect for the need to maintain confidentiality and display tact when discussing possibly personal questions relating to the caller's individual circumstances
  • Ability to redirect attention as needed and reprioritize daily workload with direct supervision.
  • Proficiency in the English language, including the ability to listen, understand, read and communicate effectively both in writing and verbally in a professional environment
  • Willingness to learn Oracle Applications (CX Suite, C2M) and other Oracle, and non Oracle, Applications as the practice grows. -
  • Willingness to learn and understand various sectors (initially Power & Utilities) along with specific client business processes and internal controls.
  • Project management, teaming, organizational, analytical thinking and problem-solving skills To qualify for the role you must have
    • A bachelor's degree in General Business, Finance, Liberal Arts or related fields
    • This position would require a minimum of 3 years of related work experienceWhat we offerWe offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.--- - - -Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.--- - - -Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.--- - - -Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.--- - - -Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.If you can demonstrate that you meet the criteria above, please contact us as soon as possible.The exceptional EY experience. It's yours to build.EY - Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.

Keywords: EY, San Antonio , Senior Analyst - Oracle Business Processing - Service Delivery Center - TX, IT / Software / Systems , San Antonio, Texas

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