Field Service Coordinator

Company: Terex Corporation
Location: San Antonio
Posted on: June 26, 2022

Job Description:

Field Service Coordinator

Terex Utilities is growing and expanding our service support across the US to continue to help serve our communities by listening, responding and delivering solutions. Our service function is key to our business success and we are looking to add skilled team members as we expand our service network. We continually invest in our team members by providing ongoing training to develop your skills and grow our business.



As part of the Field Service support team, the Field Service Coordinator is responsible for supporting the in-field Technicians by coordinating calls with customers, quoting jobs, and ensuring all invoices are processed in a timely manner.



Responsibilities:

• 
  
• Coordinate calls
  
• Invoicing
  
• Quoting
  
• Inventory control
  
• Scheduling of jobs with the Field Service Team for the most efficient customer support possible
  
• Respond to customer complaints, telephone requests and walk-in customers
  
• Analyze and prepare quotes for customers
  
• Maintain various reports as required
  
• Enter data into ERP system as necessary and utilize MS Office applications
  
• Support and lead team of 10 to 12 technicians
  
• Lead monthly communication call with assigned team of technicians
  
• Co-manage business with the Field Tech Supervisor in assigned territory (Customer Service, Revenue, Absorption, Margin and expenses)
  
  
  BasicQualifications:
  
  
  • 
    
  • High School diploma or GED
    
  • Minimum 5 years of experience in support services type position
    
  • Proficient MS Office skills
    
    
    Preferred Qualifications:
    
    
    • 
      
    • Ability to communicate effectively by phone or email with remote team
      
    • Customer focused and collaborative team player
      
    • Effective organizational skills- (time management)
      
    • Excellent interpersonal skills
      
    • Mechanical backgrounda plus
      
    • Business management a plus
      
    • General parts,automotive and rental services experience a plus
      
    • Estimation, quoting, planning, project management and invoicing experience a plus
      
    • Oracle Experience a plus
      
      
      
      
      
      Location: US-TX San Antonio HR
      
      Department:Customer and Product Support
      
      Job ID: 35521
      
      Terex Overview:
      
      At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.
      
      While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!
      
      Additional Information
      
      We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.
      
      As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
      
      If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) at .
      

Keywords: Terex Corporation, San Antonio , Field Service Coordinator, IT / Software / Systems , San Antonio, Texas