Technical Service Manager - San Antonio, TX
Company: Textron
Location: San Antonio
Posted on: January 26, 2023
Job Description:
JOB SUMMARY:The Technical Service Manger (TSM) serves as main
point of contact regarding all maintenance work performed on the
aircraft and assists the maintenance manager with smooth and
efficient hangar operations. Provides the Customer Service Manager
(CSM) pertinent information to relay to the customer. Works with
the Service Center Team to maintain and develop a positive
relationship with current and future Customers. Supervisor
responsible for a team of technicians within the service center. -
-JOB RESPONSIBILITIES:
- Fosters a positive relationship between the customer and the
Textron Aviation service network.Implements lean manufacturing
processes with a focus on 5s and practices as well as coordinates
all Area Team Development events for area of responsibility.Ensures
that work performed is done in accordance with established policy,
procedure, and quality standards.Responsible for safety, quality,
meeting schedules and efficiency of the Service CenterMonitors the
work environment to assure it is maintained in a safe and orderly
condition.Identifies and corrects unsafe acts.Investigates any
accidents or incidents, reports findings, complete with recommended
corrective action.Monitor and review overall shop performance
metrics (LUE, Billing Efficiency, Productivity and schedule
adherence) in conjunction with Maintenance manager to identify
trends and implement corrective actionsMonitors and reviews
applicable Near miss, Quality (Risk reports and layered Audits),
and MVSS responses data to determine trends and in conjunction with
EHS and Quality, implement corrective actionsSupervises and assigns
team members to maintenance in line with schedules and priorities
through collaboration with CSMs. Realigns assignments as required
to meet customer, maximize efficiency, or by direction of the
Service Manager. Daily interaction with team members regarding
workmanship, efficiencies and safe working conditions as well as
identifying ergonomic opportunities.Provide coaching and counseling
in order to manage performance of team members.Conduct and document
performance evaluationsTrack, document, and conduct disciplinary
actions required under the procedures and policies of Textron
Aviation. Holds weekly team meetings to communicate items such as
general communication and resolving programs.Post-delivery
follow-up with CSM: - - Assures that open issues involving parts or
return maintenance are resolved.Addresses Maintenance Visit
Performance Evaluation issues with the Service Center
personnel.Perform duties of a CSM as designated on the
off-shift.
Keywords: Textron, San Antonio , Technical Service Manager - San Antonio, TX, IT / Software / Systems , San Antonio, Texas
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