Software License Manager

Company: OBXtek
Location: San Antonio
Posted on: May 28, 2023

Job Description:

Responsibilities
OBXtek is looking for a Software License Manager to fill an opening at Lackland AFB. The overall project mission is to have expert support to assist in maintaining the integrity, continuity and daily administration of DHA IT support organizations. - The role of the Software License Manager is to support and maintain computer systems, desktops, and peripherals. The person will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required.

Responsibilities:

The Software License Manager's role is to monitor and respond to complex hardware, software and network problems utilizing a variety of hardware and software testing tools and techniques.
Provide primary interface with vendor support service groups or provide internal analysis and support to ensure appropriate notification during outages or period of degraded system performance.

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• Provides support for customers In and Out Processing the Unit for software license management, approximately 500 personnel annually.
  
• Provides Training/Awareness on software license management related policies and procedures to approximately 900 users annually.
  
• Maintains documentation/program management of approximately 14,500 software licenses.
  
• Performs audit of installed software programs on each end user device monthly.
  
• Performs software license inventory quarterly.
  
• Provides self-inspection checklist on software license Project Management quarterly.
  
• Distributes software licenses, installs, and removes software as required approximately1000 tickets per year.
  
• Coordinates new software requests approximately 100 per year. Submits request for purchase to PM upon approval when required.
  
• Resolves instances of licensing overages approximately 100 per year.
  
• Selects or recommends multi-user software that meets common user requirements, integrates (where possible) with existing software.
  
• Register organization ownership of licensed COTS software and ensure an annual inventory is conducted of all licensed COTS software in the organization. Use a metering mechanism if licensed for server-hosted, concurrent-user application software to prevent exceeding the authorized number of copies and users.
  
• Maintains library of current scripts, software media, licenses, and documentation and make this library available to the Government.
  
• Will serve as an alternate IT Technician.
  
• Monitors and responds to hardware, software, and network problems utilizing hardware and software testing tools and techniques.
  
• Provides customer assistance support in setting up microcomputers and/or installing software packages, when required.
  
• Operates the computer consoles; following prescribed scheduled work sheet instructions. Responds to basic console message error halts and report unusual occurrences to appropriate personnel. Isolates causes of machine stops or malfunctions and initiates corrective action to fix and prevent future problems.
  
  
  Qualifications
  Must be a US citizen, have an active NACLC/T3 (Secret) Clearance and CompTIA Security+ certification.
  
  
  
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  • Five (5) years of experience in technical discipline and Technical/Functional skills.
    
  • Three (3) years of experience with AF Software License audits.
    
  • Two (2) years of experience working in multi- team, multi-vendor setup for ensuring software compliance.
    
  • Five (5) years of experience in responding to customer requests with an emphasis on customer satisfaction, and problem resolution.
    
  • Five (5) years of experience with customer service principles and practices.
    
  • Five (5) years of knowledge in the use of PCs, Microsoft Office applications, and the Remedy Service Desk tool is required.
    
    
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    • Local travel is required, must have a valid driver's license.
      
    • Experience working in a federal government contracting environment.
      
    • Proven ability to prioritize, self-direct and execute at velocity.
      
    • Solid communication skills with both technical and non-technical stakeholders.
      
    • Excellent organizational and time management skills.
      
    • Ability to communicate proficiently (both verbally and in written form) to senior officials and others.
      
    • Due to a customer requirement, as a condition of employment for this position, the successful candidate will be required to obtain and provide proof of COVID-19 vaccination prior to commencing employment.
      
      
      
      
      
      
      
      
      
      Security Clearance Secret
      Company Information
      Headquartered in McLean, Virginia and founded in 2009, OBXtek is a fast-growing leader in the government contracting field. Our mission is Our People---Our Reputation. Our people are trained professionals who enhance our customers' knowledge and innovation using technology, collaboration, and education.
      
      We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement plans and much more.
      
      As a prime contractor for 93% of our current work, OBXtek pairs lessons learned across disciplines with industry standard quality practices such as CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.
      
      OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.

Keywords: OBXtek, San Antonio , Software License Manager, IT / Software / Systems , San Antonio, Texas