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IT Support Manager

Company: Leidos
Location: San Antonio
Posted on: May 15, 2024

Job Description:

DescriptionLeidos is seeking a talented IT Support Manager to lead a team of desktop support technicians and other IT professionals in providing support for the end users and the infrastructure at our San Antonio - TX location. The team consists of technicians supporting the enterprise infrastructure including network, hosting services, and all CIO Services managed desktops and laptops.Job Responsibilities:Lead a team of technicians providing support at our San Antonio campus.Manage the team's scheduling, performance and timekeepingCollaborate with other CIO Services organizations to ensure efficient operation of the organization's computing environmentBecome the focal point for enterprise infrastructure at the Huntsville campusEnsure compliance with processes and service level objectivesEnsure the team provides excellent customer serviceRequired Qualifications:Bachelor's degree and 6+ years of desktop support experience in a large corporate environment. Additional years of related experience will be considered in lieu of a Bachelor's degreePrior experience should include at least 2 years as IT support supervisor / team lead / managerExperience supporting Microsoft Windows in an enterprise environmentExperience creating and documenting IT processes and proceduresUS Citizenship and the ability to obtain a federal security clearance is requiredDesired Qualifications:Experience in supporting Mac OS and iOS devicesMicrosoft Visio network documentation experienceMCP/MCSA/MCSE, A+, Network+, Security+Original Posting Date:2024-05-13While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.Pay Range:Pay Range $87,100.00 - $157,450.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other Jobble

Keywords: Leidos, San Antonio , IT Support Manager, IT / Software / Systems , San Antonio, Texas

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