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Systems Administrator I- Swing Shift

Company: Leidos
Location: San Antonio
Posted on: September 16, 2018

Job Description:

Description Program/Job Summary: This position is part of a global IT contract supporting an entire DoD Enterprise with client/server/storage/network devices and mobile devices in the infrastructure. Dynamic environment with the ability to influence end user efficiency and productivity. Provide Tier 1 problem identification, diagnosis and problem resolution. Ability to optimize system operations and resource utilization and participate in analysis and planning of operational effectiveness. Challenging, fast pace and very rewarding environment. This is a swing shift position, Tu-Sa 3pm-11pm. Day shift training required during the first 1-3 months on contract, M-F, 7am-3pm. PRIMARY RESPONSIBILITIES: Responds to internal and external IT Service Requests for IT service on both UNIX and NT servers. Provides user notification of receipt of Web- or email-submitted requests. Logs and tracks inquiries using service request management database, and maintains history records and related documentation. Promptly categorizes, generates, routes and escalates, when necessary, customer requests that are escalated beyond the ITSC area of responsibility. *External Referral Eligible*Qualifications BASIC QUALIFICATIONS/EDUCATION: A Bachelor's degree in a related technical field and 5 years' experience in a similar job. 2 years' experience working in diverse operating systems, including Windows NT, hardware platforms and software packages. Must have software installation and troubleshooting experience, including with Microsoft Exchange. Must have use and knowledge of Active Directory, and Network and Internet Applications and Protocols. Excellent customer service and communications skills are required. Must demonstrate ability to multi task, work in a fast paced environment and show evidence of being a team player. No certifications are required for this position. PREFERRED QUALIFICATIONS: Experience with the Remedy ticketing system. 2 years of experience with background in Microsoft Office applications to include Outlook, Word, and Excel is preferred. UNIX experience is not required, but is a plus.

Keywords: Leidos, San Antonio, Systems Administrator I- Swing Shift, IT / Software / Systems, San Antonio, Texas

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