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Operational Risk Consultant 3

Company: Wells Fargo Bank
Location: San Antonio
Posted on: December 5, 2019

Job Description:

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. -- In order to receive text message invitations, your profile must include a mobile phone number designated as ------Personal Cell------ or ------Cellular------ in the contact information of your application.At Wells Fargo, we want to satisfy our customers------ financial needs and help them succeed financially. We------re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you------ll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. -- We------ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.Wells Fargo appreciates the service of America------s military personnel and is committed to providing a great experience to service members. The SCRA Center of Excellence was established to ensure compliance with the Service members Civil Relief Act while providing a consistent customer experience. -- This includes the identification and enrollment of SCRA eligible service members, the accurate application, monitoring and removal of benefits and ensuring accurate credit reporting of SCRA impacted customer accounts. The team is also responsible for SCRA reporting and ensuring compliance with all external and internal SCRA policies as well as Military Lending Act (MLA) policies.The Service Members Civil Relief Act Center of Excellence is seeking a highly motivated, risk-minded individual to lead and support a variety of SCRA related activities for the department. Areas of responsibility for this role will include:Responsible for developing, implementing and monitoring a risk-based program to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. May provide oversight to an operational risk program. Works with assigned business units and provides operational risk expertise and consulting for projects and initiatives with moderate to high risk. May provide senior-level support for systems security-related issues. Develops testing strategies and methodologies; evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyzes business and/or systems changes to determine impact; identifies and assesses operational risk issues and assigns risk ratings consistent with established policy standards. Consults with business to develop corrective action plans and effectively manage change. Identifies training opportunities; may design/coordinate the development of training materials and delivers training. Reports findings and drafts recommendations to mitigate risk to operational risk and business line management. Coordinates production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies. Reviewer and approver for Home Lending SCRA related change requests, process changes, and procedural updates. Reviewer and approver for Home Lending SCRA letter content changes and certifications. Owner of internal risk assessments for Home Lending SCRA Operations. Departmental impact assessments for policy or law changes related to SCRA. Issue management support, in areas including issue vetting, root cause analysis, corrective action development, remediation coordination, and issue summary memo tasks. Special projects as needed by the business.Preferred locations listed, may consider other preferred Wells Fargo hub locations.

Required Qualifications

  • 2+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both
  • 2+ years of experience in one or a combination of the following: additional compliance, additional operational risk management, IT systems security, business process management or financial services industry experience; or a BS/BA degree or higher in business or a related field

    Desired Qualifications
    • Intermediate Microsoft Office skills
    • Excellent verbal, written, and interpersonal communication skills
    • Strong analytical skills with high attention to detail and accuracy
    • Ability to interact with all levels of an organization
    • Service Members Civil Relief Act (SCRA) experience
    • Knowledge and understanding of home lending or consumer lending
    • Knowledge and understanding of compliance risk in the financial services industry
    • Intermediate Microsoft Word skills
    • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
    • Ability to consult, build, and maintain solid working relationships in and outside of immediate department
    • Ability to research and report on a variety of issues using problem solving skills
    • Ability to follow written documentation for security events and identified remediation efforts
    • Professional presentation skills

      Other Desired Qualifications
      • Knowledgeable on the corporate issue management policy



        Salary Information
        The salary range displayed below is based on a Full-time 40 hour a week schedule.

        IA-West Des Moines: Min: $62,100 Mid: $87,400
        TX-San Antonio: Min: $62,100 Mid: $87,400
        SD-Sioux Falls: Min: $55,900 Mid: $78,700


        Street Address
        IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA
        TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX
        SD-Sioux Falls: 301 E 58th Street North - Sioux Falls, SD


        Disclaimer

        All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

        Relevant military experience is considered for veterans and transitioning service men and women.
        Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, San Antonio , Operational Risk Consultant 3, Other , San Antonio, Texas

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