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Member Debt Representative II

Company: USAA
Location: San Antonio
Posted on: December 5, 2019

Job Description:

Purpose of JobWe are currently seeking a talented Member Debt Representative II for the San Antonio Home Office II/III. Responsible for understanding member's needs and delivering personalized solutions and education that will improve their overall financial security. Payment arrangements may be negotiated in order to minimize loss to the organization. In addition, this role protects the financial interests of USAA by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards; follows all local, state and federal laws pertaining to loan verification and collection. Job Requirements - Uses established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary. - Serves as a resource to less experienced team members. - Contacts members in all stages of delinquency and across all USAA product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls. - Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security. - Negotiates mutually satisfactory payment arrangements. - Actively uses and educates members on the debt analyzer and money manager tool on usaa. com. - Completes required account verification, account maintenance, and documents all contact and collection attempts. - Utilizes extensive skip tracing tactics and ordering door-knocks to locate members' addresses and phone numbers. - Follows all applicable local, state and national laws and regulation surrounding the collection industry. Minimum Experience: - High School Diploma or General Equivalency Diploma - 1 or more years collections customer contact/sales experience. *Qualifications may warrant placement in a different job level* When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses. Preferred Experience: - Loss mitigation experience including hardship payment programs - Experience with credit card and/or consumer loans products - Demonstrated ability to analyze specific member situations - Demonstrated ability to understand needs of members - Experience working within a highly regulated environment - Experience working within a metrics-based environment The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals. USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers. Relocation assistance is not available for this position. For Internal Candidates: Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting. Last day for internal candidates to apply to the opening is 11/14/19 by 11:59 pm CST time .

Keywords: USAA, San Antonio , Member Debt Representative II, Other , San Antonio, Texas

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