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Business Process Consultant Senior (Salvage)

Company: USAA
Location: San Antonio
Posted on: February 16, 2020

Job Description:

Purpose of JobWe are currently seeking a talented Business Process Consultant Senior (Salvage) for one of the following locations: San Antonio Home Office, Phoenix Campus, Colorado Springs Campus, Tampa Campus, Tampa Crosstown or Chesapeake.

Establishes strategic partnerships and maintains effective relationships with assigned CoSA business unit(s) and manages stakeholder interests including but not limited to CFO, HR, IT, and Legal. Applies expert knowledge and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, third party risk management, and global operations. Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the CoSA and/or horizontally across the enterprise. Understands the customer market strategy and proactively identifies and confirms business requirements. Oversees the development of business process related solutions for clients. Viewed by customers as a consultant. Defines client needs, determines a strategy and develops a plan/proposal for delivery of the project which generally leads to a client's internal process or function being modified for improved efficiency and effectiveness. May involve the recommendation to shift future performance to a third party. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.Job Requirements.

  • Implements and coach's others in the implementation of customer engagement and product development plans. Develops customer specific business process program plans that align with customer, business deliverable, and enterprise strategy and influence appropriate roadmap(s).
  • Acquires and applies expert knowledge of the business and leads alignment and development of business deliverable processes and capabilities with business needs.
  • Plans, directs, and coordinates activities for complex projects.
  • Manages business process risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs. - Identifies CoSA and business process risks across all activities.
  • Develops communication plans for customers and internal stakeholders. - Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies.
  • Utilizes reporting, data, and analytics to measure process and project performance, deliver operational efficiencies, and inform key stakeholders.Minimum Requirements
    • Bachelor's degree, OR, 4 additional years' experience beyond the minimum required may be substituted in lieu of a degree.
    • 6+ years business process consulting or related experience.
      • Advanced knowledge of the function/discipline and demonstrated application of knowledge, skills and abilities towards work products required.
      • Advanced level of business acumen in the areas of the business operations, industry practices and emerging trends required.Preferred
        • Bachelor's or Master's degree in economics, engineering, computer science, or information systems
        • 2+ years of experience with vehicle salvage and/or recovery process
        • Demonstrated ability to drive results through Agile to implement requirements and drive human center design
        • Excellent communication skills to convey process changes and drive changes in operation
        • 3+ years of experience executing operational process improvements
        • Demonstrated experience utilizing data to analyze and manage operational performance
        • Knowledge and demonstrated use of statistics, LEAN Six Sigma, data analysis, and industry tools (SIPOC, VOC, Process Mapping, Process Requirements), and/or other process engineering methodologies to solve problemsThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellnessRelocation assistance is available for this position.

Keywords: USAA, San Antonio , Business Process Consultant Senior (Salvage), Other , San Antonio, Texas

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