Systems Engineer

Company: Technica Corporation
Location: San Antonio
Posted on: February 16, 2020

Job Description:

Job Description :

Technica Corporation is seeking a ServiceNow ITSM SME to provide subject matter expertise support for Information Technology Service Management (ITSM) applications and modules.


Job Requirements (Knowledge, Skills and Abilities) :

* Oversee and administer the ServiceNow ITSM system for AF JWICS in accordance with the IT Infrastructure Library (ITIL) framework and ISO 9001 standards

* Manage ServiceNow configuration, modification and update requirements for the ITSM tool suite and integration with other network tools

* Develop standard operating procedures and training on new and existing technologies to government personnel to support the ITSM tool

* Set up approval for workflows, customization, implementation and maintenance of ITSM modules and applications

Required Skills :

* Must have TS/SCI security clearance

* 5+ years of experience with ITSM and experience with troubleshooting, isolating and integrating software

* 2 years of experience with SCOM, and exposure to SCCM, SQL Server and Internet Information Server

* Experience with ServiceNow and BMC Remedy for ITSM suites

Desired Skills :

Travel :
0 - 10%
Clearance Level :
Top Secret w/SCI
Certifications :

* ITIL 2011 Foundations

* Security+

* MCSE

ABOUT TECHNICA:

At Technica Corporation, our goal is to provide exceptional professional services and innovative technology solutions that meet or exceed our customer s expectations. We specialize in a wide range of advanced information technology solutions from Systems Engineering to Information Assurance, and from Software Development to Product Solutions. From our locations across the DC Metro area, we provide technological subject matter expertise, program management and business process knowledge as a trusted advisor in support of our Department of Defense and other federal agency customers.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. :

Equal Employment Opportunity

It is Technica's policy to affirmatively support Equal Employment Opportunity (EEO) for all qualified individuals without regard to color, gender, religion, creed, national origin, age, race, disability, gender identity, genetic information, sexual orientation, marital status, veteran status or any other characteristic protected by law. This policy covers all aspects of the employment relationship including recruiting, hiring, compensation, assignment, promotion, transfer, training, working conditions, employment longevity, retirement, employee benefits and termination.

Technica's EEO philosophy promotes equal employment opportunity throughout the organization. Any form of unlawful employee harassment based on the above mentioned characteristics is prohibited. Equal Opportunity Employer Minorities/Women/Vets/Disabled/Gender Identity/Sexual Orientation.

Keywords: Technica Corporation, San Antonio , Systems Engineer, Other , San Antonio, Texas