Client Success Director

Company: Digital Sapiens Marketing
Location: San Antonio
Posted on: September 13, 2020

Job Description:

We are looking for a talented Digital account manager to join our team. You will manage our client portfolio to help our clients improve their web presence.

As a Client Success Director, you should have solid experience in marketing with a customer service approach. You should also have a clear idea of how digital tools add value to company strategy and performance.

Ultimately, you should be able to contribute to business growth through creating and maintaining long-term client relationships. PREVIOUS DIGITAL MARKETING AGENCY IN SIMILAR CAPACITY IS A MUST. Team management skills.

WHAT YOU WILL DO: Ability to translate the company’s vision to the team members.

Lead the team with correct priorities and setup weekly and monthly meetings with the CEO to update on execution press and issues. – What should we start doing? What should we stop doing? And what should we continue to do?

Deliver 3:1 employee efficiency for everyone on the team.

Establish and streamlines processes that impact execution of services and client on boarding.

Building and maintaining relationships with client’s top level and key personnel within customer companies.

Understanding client’s culture and communication habits for efficient and effective communication.

Providing the billing information to the team on time so the company gets paid on time. Help the company as needed to get the payments.

Have a monthly meeting to update clients on the past month’s results and plan of action for this month.

Work closely with internal team and project manager to commit and deliver on timelines.

Understand the client’s existing contract and ensure we are providing the promised services.

Create proper structure in the execution so that they see the overall priorities for the client.

Knowing the timelines and list of services/projects that should be communicated internally as well as to the client at all times.

Clear communication internally and externally to all stakeholders.

Escalate both internal and external issues to senior management as soon as you see them to avoid damage control or loss of the client.

Negotiate for additional services the client asks for that are not in the contract.

Get written pre-approvals for any extra work or projects that need to be done for the client. Under promise and over deliver!

Resolves conflicts and differences in a calm, professional and polite manner.

Full accountability of the client’s satisfaction and ensuring all projects commitments are communicated to the client and also to internal team members.

Alerting the sales team/CEO to opportunities for further sales within key clients.

Letting clients know about other products the company offers.

Attending meetings with clients to build relationships with existing accounts.

Escalating and resolving areas of concern as raised by clients.

Monitoring company performance against service level agreements and flagging potential issues.

Ensure that every client understands and follows the support process.

Liaising with internal departments to ensure clients’ needs are fulfilled.

Driven. Brings “A” Game all day, every day.

Act as the point of contact for clients for digital management matters.

Set digital strategies for your assigned customers, considering their specific requirements.

Suggest, design and implement digital projects to increase customer ROI.

Address client queries effectively and in a timely manner.

Optimize web content to increase traffic and improve SEO.

Present social media strategies to clients.

Report on web performance metrics.

Stay up-to-date with digital technology trends.

TEAM MANAGEMENT: Team is working on right priorities and understand the vision of the company (employee survey).

Establish process for any new client intake with the team.

1 on 1 with every team member to understand their issues, common themes of improvements and brining solutions to the CEO and execute those issues. At least one new thing in the 3 months.

Living our core values of Gratitude, Passion, Innovation, Continuous Learning and Integrity in all our dealings internally and with clients/vendors. Setting up weekly reflection meetings “one thing we are going to change next week”.

Understand all tools being used at the Company and ensure the team is using them effectively.

REQUIRED EXPERIENCE: Hands on experience with SEO/SEM and CRM software.

5+ years of experience in Digital Marketing.

Experience implementing and optimizing Google Adwords and Facebook campaigns.

In-depth understanding of online marketing tools and social media platforms.

Experience with customer service and account management.

Excellent verbal and written communication skills.

Strong analytical skills.

Degree in Marketing or relevant field.

AWESOME PERKS Work directly with CEO and Founders to influence our core strategy.

Work in an awesome, fun and fast-paced work environment.

Kindle – to keep your knowledge Kindled.

Regular team gatherings.

SALARY: 50-70K based on skills and experience with tremendous growth potential.

3402 , 1 Lake Plaza

Jumeirah Lake Towers Dubai, UAE Bring sucess to your business through a holistic marketing plan & implementation

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Keywords: Digital Sapiens Marketing, San Antonio , Client Success Director, Other , San Antonio, Texas