We are looking for a talented Digital account manager to join
our team. You will manage our client portfolio to help our clients
improve their web presence.
As a Client Success Director, you should have solid experience
in marketing with a customer service approach. You should also have
a clear idea of how digital tools add value to company strategy and
Ultimately, you should be able to contribute to business growth
through creating and maintaining long-term client relationships.
PREVIOUS DIGITAL MARKETING AGENCY IN SIMILAR CAPACITY IS A MUST.
Team management skills.
WHAT YOU WILL DO: Ability to translate the company’s vision to
the team members.
Lead the team with correct priorities and setup weekly and
monthly meetings with the CEO to update on execution press and
issues. – What should we start doing? What should we stop doing?
And what should we continue to do?
Deliver 3:1 employee efficiency for everyone on the team.
Establish and streamlines processes that impact execution of
services and client on boarding.
Building and maintaining relationships with client’s top level
and key personnel within customer companies.
Understanding client’s culture and communication habits for
efficient and effective communication.
Providing the billing information to the team on time so the
company gets paid on time. Help the company as needed to get the
Have a monthly meeting to update clients on the past month’s
results and plan of action for this month.
Work closely with internal team and project manager to commit
and deliver on timelines.
Understand the client’s existing contract and ensure we are
providing the promised services.
Create proper structure in the execution so that they see the
overall priorities for the client.
Knowing the timelines and list of services/projects that should
be communicated internally as well as to the client at all
Clear communication internally and externally to all
Escalate both internal and external issues to senior management
as soon as you see them to avoid damage control or loss of the
Negotiate for additional services the client asks for that are
not in the contract.
Get written pre-approvals for any extra work or projects that
need to be done for the client. Under promise and over deliver!
Resolves conflicts and differences in a calm, professional and
Full accountability of the client’s satisfaction and ensuring
all projects commitments are communicated to the client and also to
internal team members.
Alerting the sales team/CEO to opportunities for further sales
within key clients.
Letting clients know about other products the company
Attending meetings with clients to build relationships with
Escalating and resolving areas of concern as raised by
Monitoring company performance against service level agreements
and flagging potential issues.
Ensure that every client understands and follows the support
Liaising with internal departments to ensure clients’ needs are
Driven. Brings “A” Game all day, every day.
Act as the point of contact for clients for digital management
Set digital strategies for your assigned customers, considering
their specific requirements.
Suggest, design and implement digital projects to increase
Address client queries effectively and in a timely manner.
Optimize web content to increase traffic and improve SEO.
Present social media strategies to clients.
Report on web performance metrics.
Stay up-to-date with digital technology trends.
TEAM MANAGEMENT: Team is working on right priorities and
understand the vision of the company (employee survey).
Establish process for any new client intake with the team.
1 on 1 with every team member to understand their issues, common
themes of improvements and brining solutions to the CEO and execute
those issues. At least one new thing in the 3 months.
Living our core values of Gratitude, Passion, Innovation,
Continuous Learning and Integrity in all our dealings internally
and with clients/vendors. Setting up weekly reflection meetings
“one thing we are going to change next week”.
Understand all tools being used at the Company and ensure the
team is using them effectively.
REQUIRED EXPERIENCE: Hands on experience with SEO/SEM and CRM
5+ years of experience in Digital Marketing.
Experience implementing and optimizing Google Adwords and
In-depth understanding of online marketing tools and social
Experience with customer service and account management.
Excellent verbal and written communication skills.
Strong analytical skills.
Degree in Marketing or relevant field.
AWESOME PERKS Work directly with CEO and Founders to influence
our core strategy.
Work in an awesome, fun and fast-paced work environment.
Kindle – to keep your knowledge Kindled.
Regular team gatherings.
SALARY: 50-70K based on skills and experience with tremendous
3402 , 1 Lake Plaza
Jumeirah Lake Towers Dubai, UAE Bring sucess to your business
through a holistic marketing plan & implementation
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