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Director Digital/Technical Product Management

Company: United Services Automobile Association
Location: San Antonio
Posted on: September 17, 2020

Job Description:

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Coronavirus (COVID-19), we’re leveraging our digital capabilities to ensure we can continue to connect to top talent. Click here to learn more.

Director Digital/Technical Product Management Purpose of Job We are currently seeking a talented Director Digital/Technical Product Management for the San Antonio Home Office I or Plano Legacy.

The Director Digital Product Management lead teams of Digital Product Managers responsible for digital strategy, ideation, definition and development of new products, services or features which evolve the digital experience for USAA and maintain existing experiences. Oversees highly complex or strategic initiatives typically requiring confidentiality and enterprise-level visibility. Collaborates with traditional Product Management teams and business stakeholders to lead a team responsible for tackling complex and challenging problems to enhance the digital experience, developing and delivering innovative offerings to market. Sets vision for experience and interface design and leads team to implement multi-platform and/or omni-channel solutions. Job Requirements USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.


Leads and sustains a team of high performing professionals that deliver exceptional results.

Selects, develops and supports team in the attainment of project goals and objectives.

Creates conditions to succeed by empowering the team, providing timely coaching and feedback, and facilitating professional development and challenging opportunities.

Manages day today activities of digital product team or unit.

Ensures product and servicing plans and goals are met, as applicable.

Responsible for digital product management activities for a program or product group, or for a major market segment or "vertical" market.

Manages resources to ensure optimum efficiency and effective delivery.

Sets new product strategy and adjusts strategies for program or product group.

Oversees the development and analysis of digital product roadmaps and digital product reports.

Applies expertise in state of the art digital technologies.

Employs design thinking to bring world class experiences to market across multiple touch points.

Develops and leads team and stakeholders to develop and define product strategy and roadmap to deliver a best in class technology solution.

Maintains, optimizes and elevates the practice of digital product management, through best in class practice, training and in continuing to mature the discipline at an Enterprise level.

Improves the overall work of team by injecting strategic and innovative thinking in digital product and service solutions.

Guides teams in implementing data driven and user centered methodologies to optimize digital experiences across dotcom, mobile and emerging platforms to drive KPIs.

Guides team in developing best in

class processes to collect data, member feedback, derive insights, and inform product decisions.

Collaborates with and influences senior leaders, product managers, developers, vendors, designers and other stake holders to ensure successful product strategies and product/ feature launches.

Minimum Education:

Bachelor's degree in Computer Science, Information Systems, Marketing, Human Centered Design, or a related field required.

4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

Minimum Experience:

8 or more years relevant business experience, including 3 or more years in a digital function.

3 or more years of direct team lead or leading matrixed or cross-functional teams.

Demonstrated ability to think strategically and leverage crossfunctional teams to develop and execute product strategy.

Demonstrated solid business acumen combined with strong technical foundations Outstanding people management abilities, creates and sustains environment to succeed.

Proven leadership and ability to influence at all levels of management

Expert knowledge of digital products and/or emerging technology platforms, applications and standards.

Expert knowledge of data analysis and research techniques.

Expert knowledge of Project Management/agile scrum process, agile product owner role and digital product management.

Expert knowledge in Business Case and CBA development.

Expert knowledge of experience design concepts.

Expert ability to effectively communicate, both orally and in writing, to executive leadership, driving accountability and sense of urgency.

Expert ability to excel in a dynamic environment with shifting priorities and a high degree of independence.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Experience:

Experience with leading and developing product vision, roadmap, and execution of roadmap

Experience working across enterprise and multiple product lines and teams

Experience with presenting to senior executive leadership and leading transformational efforts

Experience with maintaining a product backlog with data and technical feasibility

Experience in digital/technical platforms; mobile native & responsive, conversational, Adobe Suite (AEM, Target, etc), API, Kafka Events & Personalization

Prior Product or Experience Owner, Development Product Owner, Process Owner or hands on experience with PRCI development

Design thinking and/or experience monitoring member behavior & insight generation

Familiarity with Personal Financial Management capabilities, tools, and vendors

Experience with program planning across portfolios, programs, and departments (Lean Portfolio Management)

Prior Agile/SAFe framework experience

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 9/17/20 by 11:59 pm CST time .

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USAA is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you'd like more information about your EEO rights as an applicant under the law, click here for English / Spanish . For USAA’s Affirmative Action and EEO statement, please click here . Furthermore, USAA makes hiring decisions compliant with the Fair Chance Initiative for Hiring Ordinance (LAMC 189.00).

USAA provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email or call 1-800-210-USAA and select option 3 for assistance.

Keywords: United Services Automobile Association, San Antonio , Director Digital/Technical Product Management, Other , San Antonio, Texas

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