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Dispute Analyst

Company: Kelly
Location: San Antonio
Posted on: October 18, 2020

Job Description:

The Dispute Analyst protects the financial interests of the company and our members by researching, analyzing, and processing disputes and escalated inquiries to recover funds for the member in accordance with all Regulatory Requirements and Association rules.

Job Duties:

Handles all aspects of the Signature First Chargeback.

May handle Presentments, Arbitration Chargeback, Pre-Compliance, Compliance, Pre-Arbitration, Arbitration and Good Faith.

Resolves member disputes related to Debit Card Signature transactions.

May handle member disputes related to ATM Domestic, ATM International, and PINpoint of Sale.

Performs research for team members in order to investigate basic dispute claims in accordance with rules and regulations with a high degree of accuracy and within prescribed time limits.

Provides and engages in customer service activities to determine member needs and provide appropriate resolution.

Communicates the results of a dispute inquiry to a member in a professional manner.

Seeks guidance from senior team members to resolve issues and to identify appropriate issues for escalation.

Maintains abreast of current Electronic Funds Transfer Act (Regulation E) and Bank Card Association Rules.

Processes Provisional and/or Permanent Credit to member’s account.

Minimum Education:

High School Diploma or equivalent

Minimum Experience:

2+ years of customer contact experience in a sales, military or call center environment via telephone and e-mail, including minimum of 6 months of industry related customer contact experience in a Banking or other Financial Services institution.

Basic knowledge of Windows operating system environment and Microsoft Office tools.

Intermediate knowledge of job specific systems and tools (e.g. Portal, Fidelity, etc.)

Preferred Requirements:

Bachelor’s degree

1+ year of industry related customer contact experience in a Banking or other Financial Services institution.

6 months of Disputes and/or Deposit experience

Proficient knowledge of windows operating environment and Microsoft Office tools.

Proficient knowledge of job specific systems and tools (e.g. Portal, Fidelity, FDR, etc.).

Overall EE/FE ration on previous year Performance Evaluation

Basic knowledge of MasterCard guidelines to include chargeback reason codes

Basic knowledge of Regulation E and/or Z

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Keywords: Kelly, San Antonio , Dispute Analyst, Other , San Antonio, Texas

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