Purpose of Job
Partners with cross-functional teams, in the application of
process engineering principles to design and/or optimize business
processes and their overall performance. Responsible for
consistently executing the Process Excellence (PX) strategy within
a CoSA or across the Enterprise. Executes process improvement
projects that sustainably improve member and employee experiences
and business deliverables. Identifies and manages existing and
emerging risks that stem from business activities and ensures risks
associated with business activities are effectively identified,
measured, monitored, and controlled. Follows written risk and
compliance policies and procedures for business activities.
This position also has the possibility of 100% Remote Work
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For, and we've ranked among Victory Media's
Top 10 Military Friendly Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran spouses
USAA Careers - Award Winning Workplace
(https://www.youtube.com/watch?v=lcGKT_Nxdgc) (17 seconds)
USAA Careers World Class Benefits
(https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)
* Applies knowledge of the business and process engineering
discipline to optimize business performance.
* Leads and facilitates cross-functional, collaborative teams in
business improvement and development initiatives guidelines to
optimize the overall efficiency and effectiveness of the
* Utilizes broad knowledge of customers, products and processes
to support business problem analysis and determine the best
methodology to resolve defect or issue.
* Analyzes processes to identify areas of improvement and
provide appropriate analytics to facilitate business effort
* Serves as a resource to team members on escalated issues of a
routine nature and navigates obstacles to deliver work product.
* Bachelor's Degree
* 4 additional years of related experience beyond the minimum
required may be substituted in lieu of a degree.
* 4+ years of process improvement and/or directly related
* Demonstrated use of statistics, LEAN, Six Sigma, and industry
tools (SIPOC, VOC, Process Mapping, Process Requirements).
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not able to change your responses.
* Experience working in Business Process Management (BPM)
* Ability to collect, analyze, and visualize data to support
metrics and dashboards
* Strong understanding of risk and control best practices
* LEAN Six Sigma Green OR Black Belt
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
USAA also offers a variety of on-site services and conveniences
to help you manage your work and personal life, including seven
cafeterias, two company stores and three fitness centers .
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have managers approval prior to
Last day for internal candidates to apply to the opening is
10/18/20 by 11:59 pm CST time .