Purpose of Job We are currently seeking a talented Director,
Product Management – Deposits Servicing for one of the following
locations: San Antonio Home Office II/III or 100% Remote Work
This role will be aligned to USAA Retail Bank and will build a
long-term fee refund, funds transfer, and wires strategy. This
leader will be responsible for leading 6 Experience Owners or
Product Managers responsible for the end to end member experience,
performance, and management of the following servicing
•Deposits disclosure governance and execution
•Account fees and refunds (excluding NSF/OD fees)
Manages a team of individual contributors responsible for
formulating product/sales strategy recommendations based on
analysis of profitability, competitiveness and sales performance
for the product life cycle. Compile, analyze and interpret data to
make strategic and tactical recommendations or decisions pertaining
to sales/product performance. Responsible for defining the business
questions and providing insights to improve business performance.
Supports the maintenance of existing products and/or may lead in
the development and launch of less complex, new products with
channel partners. Job Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Identifies and manages existing and emerging risks that stem
from business activities and the job role.
Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for
Responsible for communicating and promoting the product value
proposition to Distribution organization.
Ensures product team delivers sales support to all distribution
channels (e.g., .com, mobile, contact center) so that the product
is properly positioned to customers (sales tool and collateral
development, sales training, etc.).
Develops new product or sales offerings and enhanced
features/services to existing product or sales offerings
Leads research, analysis and evaluates performance metrics to
drive recommendations for market opportunities or product
Leverages resources to gather data and member information to
support formulation of product strategy and acquire competitive
Partners with appropriate stakeholders to develop communications
for product and pricing strategies to key stakeholders and
committees within the respective COSA and the enterprise.
Builds and oversees a team of employees for assigned functional
area through ongoing execution of recruiting, development,
retention, coaching and support, performance management, and
Interprets performance results to inform product or sales
forecast and planning.
Bachelor's Degree in Business, Marketing, Supply Chain,
Statistics, or related discipline, OR 4 additional years of related
experience beyond the minimum required may be substituted in lieu
of a degree.
8 years of relevant industry experience in Actuary,
Underwriting, Marketing, Distribution or Sales/Service or
4 years of product management, or similar strategic management
experience (similar experience includes direct support in managing
3 years of direct team lead or management experience.
3 years of Data Visualization experience (i.e. Tableau).
Knowledge of relevant laws and regulations (i.e. FDIC, CFPB,
Experience Owning, Forecasting, and Managing a Product
Experienced in market research to create product roadmap, make
product decisions and iterate rapidly.
Expert knowledge of applicable product related regulations and,
risk and compliance requirements.
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
MBA degree preferred
5+ years of experience in payments or money movement product
Strong risk acumen; specifically, around drafting policies,
governing procedures and disclosures.
Regulatory knowledge within the payments space and demonstrated
first line of defense experience managing risk and controls
Strong financial acumen and experience managing and optimizing a
Strong analytical experience leveraging BI tools (e.g., SAS,
Tableau), benchmarking data, and client insights to drive strategy
Design-thinking experience developing products, services, and
Strong collaboration and influencing skills with demonstrated
ability to build strong partnerships with distribution teams
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
USAA also offers a variety of on-site services and conveniences
to help you manage your work and personal life, including seven
cafeterias, two company stores and three fitness centers .
Relocation assistance is available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
10/22/20 by 11:59 pm CST time .