Purpose of Job Responsible for creating and executing
cross-channel experiences and/or Business Deliverables. Understands
the business performance of the experience and its financial impact
on the business. Responsible for the risk, controls and mitigation
strategies for experiences through consistent use and application
of existing frameworks and follows documented risk and compliance
policies and procedures for all business activities. Identifies and
manages existing and emerging risks that stem from business
activities and ensures these risks are effectively identified,
measured, monitored and controlled. Job Requirements USAA knows
what it means to serve. We facilitate the financial security of
millions of U.S. military members and their families. This singular
mission requires a dedication to innovative thinking at every
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran spouses
Responsible for financial, regulatory, and operational risk
management related to the experience, prioritizing closing any gaps
Leads and manages experience life cycle from conception to
release, iteration and maintenance, while maintaining and
prioritizing a backlog of experience, risk and process improvements
to ensure delivery to experience expectations.
Leverages human-centered design methodology with key
stakeholders, partners, and process owners to drive design
improvements for end users for high complexity, high risk and
highly regulated experiences, processes and/or business
Drives and influences key stakeholders towards a unified
experience that serves Members’, Employees and business needs,
aligned to strategic outcomes in compliance with applicable
Establishes and monitors Key Performance Indicators (KPIs),
member insights, and Key Risk Indicators (KRIs); ensure correct
data and instrumentation for the experience and related processes;
uses data to improve experiences.
Leads Agile management rhythms across the experience taxonomy to
drive cohesive decision-making and action.
Partners with process owners to ensure ongoing documentation and
process certification and experience(s) which includes control
plans, understanding the tools used in the respective process or
experience, identification and measurement of metrics for success
and adherence to applicable regulatory guidelines.
Identifies and manages existing and emerging CoSA and business
process risks across all activities and ensures these risks are
effectively measured, monitored and controlled.
Understands acceptable performance limits and establishes and
leads management routines and control plans to monitor performance
and react accordingly when the process is out of acceptable
Understands primary regulations commonly applicable to regulated
products and services.
4 additional years of related experience beyond the minimum
required may be substituted in lieu of a Degree.
8 years of relevant experience in product development,
marketing, strategy, digital, process, or user experience
Master's Degree and 6 years of relevant experience in product
development, marketing, strategy, digital, process or user
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
Large financial institution experience
Advanced knowledge of the competitive/regulatory landscape and
the industry's key challenges.
Advanced knowledge of regulatory requirements
Advanced knowledge of risk and issues management
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
USAA also offers a variety of on-site services and conveniences
to help you manage your work and personal life, including seven
cafeterias, two company stores and three fitness centers .
Relocation assistance is available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
10/6/20 by 11:59 pm CST time .