Purpose of Job Oversees a team of business professionals that
are responsible for the end to end aspects of assigned processes.
Guides team members to collaborate with Experience Owners and
enterprise partners in the facilitation and development of business
rules, gathering of requirements, artifacts and process management.
Guides team members in capturing, documenting and sustaining
processes. Maintains compliance with policies, procedures and
regulations. Job Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Builds and oversees a team of employees for assigned functional
area through ongoing execution of recruiting, development,
retention, coaching and support, performance management, and
Aligns with enterprise partners to define backlog and present
the business case to compete for funding and ultimately ensure
execution to output. Ensures the Business Process Consultant
backlog is prioritized in accordance with business
Utilizes and oversees reporting, data, and analytics to measure
process and project performance, adjust services and operational
activities, and inform key stakeholders.
Ensures risk mitigation is a top priority by diagnosing and
quickly resolving risk opportunities. Influences CoSA and business
processes to address risk across all activities.
Using Agile Methodology, identifies business process risks and
oversees that appropriate controls are captured, documented,
sustained and ultimately mitigated.
Bachelor's Degree OR 4 or more years’ experience leading
programs/projects in a financial services industry or operations
communications beyond the minimum required may be substituted in
lieu of a degree
8 or more years’ experience in organization structure, business
functions, processes, procedures, measures, metrics, etc. to
provide comprehensive business knowledge
4 or more years’ experience leading programs/projects, business
process owner/consultant or working in an agile environment
3 or more years of direct team lead, supervisory or management
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
Preferred Requirements :
4 or more years’ experience performing in a leadership role in
an Agile environment
Demonstrated expertise in developing high performing teams in a
Demonstrated expertise as a thought leader
Demonstrated business acumen in financial services and a proven
ability to balance strategic thinking with practical implementation
Expert level effective executive level communications and
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement), or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
9/06/20 by 11:59 pm CST time .