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Experience Owner Lead (Remote Work Location Available)

Company: USAA
Location: San Antonio
Posted on: November 22, 2020

Job Description:

Purpose of JobWe are currently seeking a talented Experience Owner Lead for one of the following locations: San Antonio Home Office II/III or 100% Remote Work Environment.


Responsible for creating and executing cross-channel experiences and/or Business Deliverables. Understands the business performance of the experience and its financial impact on the business. Responsible for the risk, controls and mitigation strategies for experiences through consistent use and application of existing frameworks and follows documented risk and compliance policies and procedures for all business activities. Identifies and manages existing and emerging risks that stem from business activities and ensures these risks are effectively identified, measured, monitored and controlled.Job RequirementsUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For--, and we've ranked among Victory Media's Top 10 Military Friendly-- Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

  • Responsible for financial, regulatory, and operational risk management related to the experience, prioritizing closing any gaps or findings.
  • Leads and manages experience life cycle from conception to release, iteration and maintenance, while maintaining and prioritizing a backlog of experience, risk and process improvements to ensure delivery to experience expectations.
  • Leverages human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users for high complexity, high risk and highly regulated experiences, processes and/or business deliverables.
  • Drives and influences key stakeholders towards a unified experience that serves Members', Employees and business needs, aligned to strategic outcomes in compliance with applicable regulatory requirements.
  • Establishes and monitors Key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensure correct data and instrumentation for the experience and related processes; uses data to improve experiences.
  • Leads Agile management rhythms across the experience taxonomy to drive cohesive decision-making and action.
  • Partners with process owners to ensure ongoing documentation and process certification and experience(s) which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines.
  • Identifies and manages existing and emerging CoSA and business process risks across all activities and ensures these risks are effectively measured, monitored and controlled.
  • Understands acceptable performance limits and establishes and leads management routines and control plans to monitor performance and react accordingly when the process is out of acceptable limits.
  • Understands primary regulations commonly applicable to regulated products and services.Minimum Experience:
    • Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree (12 years experience in lieu of a degree).
    • 8 years of relevant experience in product development, marketing, strategy, digital, process, or user experience design OR Master's Degree and 6 years of relevant experience in product development, marketing, strategy, digital, process or user experience design. Preferred Experience:
      • 10+ years of risk and compliance experience working for a top 20 national, state licensed lender
      • Deep knowledge of Real Estate Compliance
      • Expert knowledge in TRID, APL, Local, State and Federal requirements
      • Strong vendor management collaboration
      • Experience managing risk and compliance oversight in the First, Second or Third lines of Defense
      • Proven ability to work collaboratively with all functional roles in the business to drive targeted KPI's and KRI's in the first line
      • Bachelor's Degree in Business Administration, Marketing, Product Management, Brand Strategy, and/or User Experience/Interaction Design
      • Demonstrated ability to drive results through Agile team leadership, product ownership, or similar experiences
      • Experience driving product or feature innovation with design-led thinking
      • Demonstrated experience in influencing business decisions
      • Ability to effectively communicate, both orally and in writing, to executive leadershipThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.Relocation assistance is notavailable for this position.

Keywords: USAA, San Antonio , Experience Owner Lead (Remote Work Location Available), Other , San Antonio, Texas

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